Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Ault

Columbia

Summary

Dynamic General Manager with a proven track record at Club Car Wash, excelling in customer service and financial analysis. Striving to improve operational strategies that enhanced efficiency and reduced costs, while maintaining a collaborative team environment. Skilled in employee training and task delegation, driving high standards of service delivery and team performance.

Overview

3
3
years of professional experience

Work History

General Manager

Club Car Wash
Columbia
10.2024 - Current
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Analyzed financial statements to identify areas of improvement and suggest corrective measures.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Assistant Manager

Club Car Wash
Columbia
12.2023 - 09.2024
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Performed general maintenance of tools, equipment, and machinery.
  • Assisted in training staff members to the highest standard that aligned with the companies vision

Team Lead

Club Car Wash
Columbia
08.2023 - 11.2023
  • Delegated tasks appropriately according to individual skill sets.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Motivated staff through positive reinforcement techniques.

Prep Attendant

Club Car Wash
Columbia
03.2022 - 07.2023
  • Ensured all safety protocols were followed during the car wash process.
  • Adhered to company policies and procedures relating to customer service standards.
  • Provided efficient and proper service to each and every customer, to the highest standard.

Education

High School Diploma -

Hallsville Highschool
Hallsville, MO
05-2022

Skills

  • Customer service
  • Financial analysis
  • Employee training
  • Team building
  • Cost reduction
  • Scheduling
  • Task delegation
  • Staff supervision
  • Labor cost controls

Timeline

General Manager

Club Car Wash
10.2024 - Current

Assistant Manager

Club Car Wash
12.2023 - 09.2024

Team Lead

Club Car Wash
08.2023 - 11.2023

Prep Attendant

Club Car Wash
03.2022 - 07.2023

High School Diploma -

Hallsville Highschool

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Jacob Ault