Jacquelin Perez
Kansas City
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
5
5
years of professional experience
Work History
Server
Twin Peaks
Independence
07.2023 - Current
- Take meal and drink orders, deliver food, and make sure all needs are attained, too.
- Look presentable 100%, and be punctual.
- Teamwork
- Build relationships and establish loyal customers
- Assisted in training new servers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Presented menus and answered questions regarding items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Operated POS terminals to input orders, split bills and calculate totals.
Sales Representative
Sephora
Kansas City
08.2022 - Current
- Handle cash, credit cards, and issue receipts.
- Be a team player, and communicate with one another.
- Greet customers, engage with them, and ask questions to create the best shopping experience.
- Identified opportunities for cross-selling additional products and services.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Developed and maintained relationships with customers to ensure repeat business.
- Prepared and delivered appropriate presentations on products and services.
Sales Representative
T-Mobile
Kansas City
01.2020 - 08.2021
- Have product knowledge, and be able to promote new devices.
- Provided technical support for customers using the company's products or services.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Prepared and delivered appropriate presentations on products and services.
- Listened to customer needs to identify and recommend best products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Associate of Arts -
University of Central Missouri
Warrensburg, MO05-2025
Skills
- Bilingual
- Experienced in customer service
- Positive attitude and friendly
- Team player, but can be a leader
- Sales techniques
- Customer relationship management
- Fast paced environment adaptability
- Problem-solving abilities
Languages
Spanish
Native/ Bilingual
Timeline
Server
Twin Peaks
07.2023 - Current
Sales Representative
Sephora
08.2022 - Current
Sales Representative
T-Mobile
01.2020 - 08.2021
Associate of Arts -
University of Central Missouri