Jackie McGrotty
St Louis
Summary
Dynamic professional with a proven track record at VCA Hospitals, excelling in customer support and veterinary assistance. Expert in managing high-pressure situations with composure and providing exceptional service. Demonstrated ability to multitask and maintain confidentiality, enhancing client satisfaction and operational efficiency.
Professional Client Service Specialist with robust experience in client relations and problem-solving. Strong focus on team collaboration and achieving results, adapting fluidly to changing needs. Expertise in communication, conflict resolution, and building lasting client relationships. Known for reliability, approachability, and results-driven mindset.
Successful Client Service Representative with 14 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
18
18
years of professional experience
Work History
Client Service Representative
VCA Hospitals
06.2011 - 03.2025
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Responded proactively and positively to rapid change.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted veterinarians with medical procedures, providing efficient support during examinations and treatments.
- Restrained animals safely during exams and procedures.
Shift Lead Manager
Papa Johns
02.2007 - 02.2012
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Education
High School Diploma -
Ritenour High School
St Louis, MO05-2009
Skills
- Customer support
- Payment processing
- Follow-up skills
- LiveChat messaging
- Product recommendations
- Multi-line phone systems
- Calm and professional under pressure
- Veterinary assistance
- Animal restraint
- Multitasking Abilities
Timeline
Client Service Representative
VCA Hospitals
06.2011 - 03.2025
Shift Lead Manager
Papa Johns
02.2007 - 02.2012
High School Diploma -
Ritenour High School
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