Jackeya Smith
St Louis
Summary
A highly motivated individual with a passion for delivering excellent customer service. Skilled in problem-solving, active listening, and communication, seeking to leverage these abilities in a company with opportunities for growth. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
17
17
years of professional experience
Work History
Customer Service Rep
Charter Communications
Town and Country
02.2018 - Current
- Provide technical support for our installers and technicians across the country.
- Assist Field Operation Technicians who are servicing residential customers involving supporting their work on residential video, voice, and data service installation.
- Troubleshoot problems using Tech Mobile to assess situations, provide follow-up on resolutions, and escalate when necessary.
- Assist the customer service department with Inbound/outbound calls along with messages from technicians.
- Assist customers with modifying their biller and scheduling appts.
Member Service Rep II/Teller
Gateway Metro Federal Credit Union
St. Louis
10.2015 - 12.2017
- Offering members exceptional customer service, open and close accounts.
- Delegate new task, train new team members on routine teller transactions as well as credit union products and services.
- Problem solving, cash handling, Inbound calls.
- Establishing new business accounts, checking and savings, safe deposits boxes, certificates of deposits, HSAs and IRAs.
- Process loan applications, loan closings, loan payments, collections, and financial counseling, Upholding various reports, meeting deadlines, data entry.
- Balance and maintaining vault, Process and receiving large currency, shipments from Federal Reserve.
- Notarizing legal documents and providing other notary services.
Fraud Prevention Specialist
GC Services (Verizon Wireless)
St. Louis
03.2013 - 02.2015
- Processing orders, handle fraud department incoming calls, outbound calls to customers
- Identifying legitimacy of social security cards and driver's license, handle WFMS
Archives Aid
National Archives Personnel Record Adm.
Valmeyer
01.2011 - 01.2014
- Manage calls at the front desk, transfer calls to the appropriate department, handle multiple phones lines at once, process records using the fax and copying machine.
- Enter data into the system, process incoming mail by analyzing request, pull requested documents for customers, sent fax/copies as needed.
- Process incoming correspondence accordingly.
Event Specialist
Advantage Sales & Marketing
St. Louis
10.2010 - 11.2011
- Assisted with organizing events.
- Prepared and served meals, date entry, greeted customers.
- Answer inbound and outbound calls
Sales Associate/Cashier
Macys
St. Louis
08.2008 - 03.2010
- Salesclerk, greet customers, cashier, stock inventory.
- Asist with cleaning to maintain a clean work environment.
- Open and Close accounts while meeting daily sale goals.
Education
High School diploma -
01.2008
Some College (No Degree) - Criminal Justice
Florissant Community College
Saint Louis, MoSkills
- Creative problem solver
- Computer/Technical Literacy
- Analytical/Research Skills
- Proficient in MS Windows
- Strong client relations
- Excellent communication skills
Accomplishments
Received multiple awards throughout my career for customer service and attendance.
Timeline
Customer Service Rep
Charter Communications
02.2018 - Current
Member Service Rep II/Teller
Gateway Metro Federal Credit Union
10.2015 - 12.2017
Fraud Prevention Specialist
GC Services (Verizon Wireless)
03.2013 - 02.2015
Archives Aid
National Archives Personnel Record Adm.
01.2011 - 01.2014
Event Specialist
Advantage Sales & Marketing
10.2010 - 11.2011
Sales Associate/Cashier
Macys
08.2008 - 03.2010
High School diploma -
Some College (No Degree) - Criminal Justice
Florissant Community College