Jack Clark
Lee's Summit,MO
Summary
Dynamic Senior Vehicle Solutions Specialist at Motus, LLC, adept at enhancing customer satisfaction through effective problem-solving and product knowledge. Proven expertise in customer relationship management and consistently ensuring accuracy in day to day tasks.
Overview
3
3
years of professional experience
Work History
Senior Vehicle Solutions Specialist
Motus, LLC
06.2022 - Current
- Prepare and deliver rates analyses to customers based on changes they request to make to their vehicle reimbursement program.
- Implement program changes to change reimbursement rates for our customers at their request.
- Process complex recurring tickets on a weekly, monthly, and quarterly basis.
- Quality check and release a monthly reimbursement report for one of our largest customers monthly, around 2 million dollars that is checked and balanced by myself each month.
- Conduct consultation calls to meet one on one with our customer to assist them in making changes to their vehicle reimbursement program.
- Assist in training for new hires to educate on our processes and systems.
Customer Care Associate
Motus, LLC
02.2022 - 06.2022
- Resolved customer inquiries through effective problem-solving techniques and product knowledge through phone, chat, or email.
- Assisted in training new team members on customer service protocols and system navigation.
- Maintained accurate records of customer interactions using Zendesk.
- Collaborated with cross-functional teams to enhance resolution time and increase customer satisfaction.
Education
Psychology
University of Nebraska At Kearney
Kearney, NE 05-2020
Skills
- Product knowledge
- Customer relationship management
- Proficient in Microsoft Suite
- Task and deadline managementCustomer
- Customer advocacy
Accomplishments
2025 Motus Peak Performer
Timeline
Senior Vehicle Solutions Specialist
Motus, LLC
06.2022 - Current
Customer Care Associate
Motus, LLC
02.2022 - 06.2022
Psychology
University of Nebraska At Kearney
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