Jacine McCurley
Chillicothe
Summary
Accomplished senior director of operations with a track record of excellence in team leadership and operational efficiency. Skilled in strategic planning and financial oversight, consistently achieving performance objectives and reducing operational costs. Known for strong decision-making capabilities and a commitment to delivering high-quality customer service. Impactful improvements in process efficiencies and team dynamics demonstrated in previous positions.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Senior Director of Operations
SOAR Restaurants
Kansas City
02.2026 - Current
- Directed cross-functional teams to enhance operational efficiency and process improvements.
- Implemented standardized procedures to improve workflow consistency across departments.
- Analyzed operational data to identify trends and drive strategic decision-making processes.
- Coordinated with executive leadership on long-term strategic planning initiatives.
- Fostered a culture of collaboration and accountability among diverse teams across the organization.
- Directed the development of long-term plans for business growth opportunities and new product launches.
- Oversaw budgeting, forecasting, financial analysis, and resource allocation activities.
- Conducted regular performance reviews of staff members to promote professional development and career advancement opportunities.
- Led efforts to increase customer satisfaction through improved quality control measures.
- Managed the daily operations of a multi-site organization, ensuring compliance with company standards.
- Recruited top talent for various positions throughout the organization.
- Worked with management team to develop operational goals aligned with business strategy.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Organized and oversaw work schedules of departmental managers.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Assessed reports and adjusted workflows to realign with targets.
- Successfully improved employment turnover through creating incentive and training programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Structured HR consulting services to support clients during organizational developments and changes.
Director of Operations
SOAR Restaurants
Des Moines
01.2025 - 02.2026
- Oversaw daily operations across multiple restaurant locations.
- Developed and implemented operational policies and procedures.
- Coordinated training programs for staff development and performance improvement.
- Managed vendor relationships to ensure quality supply chain efficiency.
- Analyzed operational data to identify areas for process enhancement.
- Ensured compliance with health and safety regulations across all sites.
- Facilitated monthly meetings to align team goals and objectives.
- Managed day-to-day operations of a large staff in multiple departments.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Worked with management team to develop operational goals aligned with business strategy.
- Provided leadership and guidance to subordinate managers and supervisors.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Area Supervisor
DLR Group
St Joseph
04.2010 - 05.2024
- Supervised seven Sonic Drive-In establishments across the St. Joseph area.
- Developed and maintained a positive working environment for all staff members.
- Conducted regular safety audits to ensure compliance with occupational health standards.
- Ensured accurate inventory levels through periodic counts and cycle counting.
- Resolved customer complaints in a timely and professional manner.
- Provided guidance to team members on proper procedures for handling customer inquiries.
- Performed daily inspections of equipment to identify potential maintenance issues before they occurred.
- Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
- Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Managed payroll activities including timesheets submission and approval process.
- Analyzed sales data from various reports to determine areas where improvements could be made.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
- Monitored employee work and determined benchmarks for performance indicators.
- Managed budget for the area, including forecasting, expense tracking, and cost reduction efforts.
- Led regular team meetings to communicate updates, gather feedback, and discuss strategies.
- Prepared and analyzed reports on area performance, presenting findings to senior management.
- Trained, managed and motivated employees to promote professional skill development.
Education
High School Diploma -
Abilene, KS05.1997
Skills
- Daily operations management
- Scheduling and task delegation
- Hiring and firing processes
- Sales and profit optimization
- Cost reduction strategies
- Human resources management
- Profit and loss reviews
- Quality control measures
- Brand awareness initiatives
- Team leadership skills
- Employee performance evaluation
- Documentation and reporting skills
- Inventory management
- Budgeting and forecasting
- Data analysis
- Operational excellence
- Financial controls implementation
- KPI tracking
- Recruitment
- Management team building
- P&L management
- Excellent communication
- Inventory control
Certification
- Serv Safe instructor for 15 years
- Lead, conducted, developed training programs implemented within the company
- Presentation development
Accomplishments
Over the years I have achieved best in class in labor, food, mystery shops, sales and profits while I ran a drive in. As a supervisor I have had many of my people over the years recognized for best in class in all KPI's. Two of the drive in's I over saw were in the top 10 in sales in the company of 265 stores. I have a talent for finding and developing talent. I have a strong work ethic and strive to be the best.
Timeline
Senior Director of Operations
SOAR Restaurants
02.2026 - Current
Director of Operations
SOAR Restaurants
01.2025 - 02.2026
Area Supervisor
DLR Group
04.2010 - 05.2024