Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacey Burnham

Kansas City

Summary

Seasoned Operating Partner with demonstrated success in maximizing profits, generating new business, and cultivating a satisfied customer base. Offering solid experience of many years.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

28
28
years of professional experience
1994
1994
years of post-secondary education

Work History

Operating Partner

Wendy's
Independence
09.2025 - Current
  • Managed daily operations to ensure restaurant efficiency and guest satisfaction.
  • Trained team members on service standards and food safety protocols.
  • Implemented inventory control measures to maintain stock levels and reduce waste.
  • Conducted staff scheduling to optimize labor costs and service quality.
  • Oversaw compliance with health regulations and company policies during shifts.
  • Assisted in resolving customer complaints to enhance overall dining experience.
  • Resolved customer complaints in a timely manner by providing excellent customer service.
  • Monitored customer feedback to identify areas of improvement in service quality.
  • Provided leadership coaching and guidance to team members on best practices for success in their roles.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

General Manager

Burg and Barrel
Leawood
10.2024 - 08.2025
  • Managed daily operations to ensure efficient restaurant functionality.
  • Supervised staff to maintain high levels of customer service and satisfaction.
  • Coordinated inventory management and supply ordering for timely stock replenishment.
  • Developed schedules to optimize workforce efficiency during peak times.
  • Ensured compliance with health and safety regulations in food preparation areas.
  • Oversaw budgeting processes to maintain financial health of restaurant operations.
  • Facilitated communication between front-of-house and back-of-house teams for smooth service flow.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Developed service and sales strategies to improve retention and revenue.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Formed and sustained strategic relationships with clients.

AGM

Hollywood Casino Turn 2
Kansas City
04.2024 - 10.2024
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

AGM

Big Biscuit
Lenexa
02.2023 - 11.2023
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Billing Specialist

WSM
Lenexa
06.2021 - 07.2023
  • Processed and reviewed customer invoices for accuracy and compliance.
  • Collaborated with cross-functional teams to resolve billing discrepancies.
  • Managed customer inquiries regarding billing and payment issues promptly.
  • Utilized billing software to generate and track invoices efficiently.
  • Maintained organized records of transactions and client communications.
  • Reviewed account statements to ensure timely payments from clients.
  • Answered customer inquiries regarding billings, payments, account status.
  • Investigated incorrect billings and processed refunds as necessary.
  • Resolved discrepancies between customers' remittances and invoices received.
  • Processed credit card transactions through Point-of-Sale terminals or online systems.
  • Maintained accurate records of collections, adjustments and denials in the system.
  • Performed data entry into accounting software programs such as QuickBooks.
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Reconciled daily cash receipts with total deposits on bank statement.
  • Developed financial reports detailing accounts receivable aging status.
  • Performed additional duties as assigned by management team.
  • Managed all payments processing, invoicing and collections tasks.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.

HR

Overland Park Convention Center
Leawood
02.2021 - 09.2021
  • Reviewed and updated employee records in HR database.
  • Provided guidance on HR policies and procedures to all employees.
  • Assisted HR department with various tasks related to onboarding new employees.
  • Responded to internal inquiries regarding HR policies, procedures, payroll.
  • Assisted HR team members in preparing offer letters, background checks, drug screenings.
  • Worked closely with Human Resources team members to develop efficient HR processes.
  • Updated employee records in HR database system.
  • Assisted HR team with recruiting efforts by conducting interviews of prospective candidates.
  • Developed reports for HR team members to use during meetings and presentations.
  • Responded to inquiries from employees regarding HR policies and procedures.
  • Supported HR functions such as onboarding new employees or managing employee benefits information.
  • Liaised with other departments within the organization such as legal, IT, HR, when necessary.
  • Maintained accurate records of employee attendance and leave requests using HR software systems.
  • Responded promptly to inquiries from current employees concerning various HR matters.
  • Provided administrative support to the HR department, including document preparation and calendar management.
  • Answered employee queries regarding HR policies and procedures.
  • Collaborated with other departments such as IT, HR, Legal, as required.
  • Provided guidance to employees on HR policies and procedures.
  • Coordinated with HR team regarding offers or rejections of applicants after interview process.
  • Supported HR functions such as onboarding new employees, conducting interviews, administering benefits.
  • Participated in meetings with senior management team to discuss HR strategies.
  • Ensured all relevant paperwork was completed accurately before submitting it to HR.
  • Resolved discrepancies between vendors' invoices and purchase orders from HR department records.
  • Coordinated activities between various departments such as accounting, legal, IT, HR.
  • Updated HR databases with current information related to employees' leaves of absences.
  • Reviewed daily time sheets for accuracy prior to submission to HR for processing.
  • Managed payroll processing, benefits administration and other related HR functions.
  • Assisted HR department with recruitment processes including screening resumes.
  • Updated and maintained HR databases, spreadsheets and other documents as needed.
  • Drafted and implemented HR policies in accordance with applicable laws.

Office Manager/Head of Marketing

Potter Motors
Conway
11.2019 - 02.2021
  • Managed daily office operations for a busy automotive dealership.
  • Coordinated schedules and appointments for service and sales teams.
  • Maintained accurate records of inventory and office supplies.
  • Implemented new filing systems to improve document organization.
  • Assisted in developing marketing materials for dealership promotions.
  • Oversaw vendor relationships to ensure timely supply deliveries.
  • Facilitated communication between departments to enhance workflow efficiency.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Supervised staff members, organized schedules and delegated tasks.
  • Reviewed files and records to obtain information and respond to requests.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed office budget to handle inventory, postage and vendor services.
  • Coded and entered daily invoices with in-house accounting software.
  • Provided administrative support to management team including preparing reports and presentations.
  • Maintained confidential records relating to personnel matters.
  • Resolved customer complaints or answered customers' questions.
  • Researched and prepared reports required by management or governmental agencies.
  • Developed comprehensive marketing strategies to enhance brand visibility and engagement.
  • Managed digital marketing initiatives across various platforms to increase audience reach.
  • Monitored customer feedback on social media sites in order to identify areas of improvement or opportunities for growth.
  • Developed pricing strategies in conjunction with sales team to ensure profitability of products and services.
  • Directed digital marketing campaigns across multiple channels including email, social media and website optimization.
  • Managed social media platforms, creating engaging content and monitoring analytics to enhance online presence.
  • Supervised creation of marketing materials and collateral.

Cage Cashier

Bordertown Casino
Seneca
05.2018 - 12.2018
  • Processed cash transactions for patrons at the gaming cage.
  • Managed currency exchanges and verified identification for accuracy.
  • Assisted customers with inquiries regarding cash handling procedures.
  • Maintained accurate records of financial transactions and reconciliations.
  • Conducted end-of-shift cash counts to ensure accountability and security.
  • Collaborated with team members to enhance customer service experiences.
  • Adhered to casino policies and regulatory compliance standards consistently.
  • Greeted customers and answered inquiries regarding services.
  • Processed payments for chips, tokens, and cash transactions.
  • Performed daily balancing activities including count-downs, verifications, and reconciliations.
  • Maintained accurate records of cage transactions and balances.
  • Verified customer identification to ensure compliance with gaming regulations.
  • Performed opening and closing duties such as counting money drawers and verifying floats.
  • Followed strict security protocols when handling large sums of money.
  • Received large amounts of cash from customers for conversion into chips or tokens.
  • Checked the accuracy of documents before submitting them to supervisors for approval.
  • Prepared balance sheets in accordance with gaming standards and internal controls.
  • Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
  • Ensured that all state gaming laws were followed at all times.
  • Balanced currency, coin and voucher inventories regularly throughout shift.
  • Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
  • Complied with safety regulations while operating cash handling equipment.
  • Assisted other departments with special projects as needed.
  • Organized paperwork and completed reports accurately within specified deadlines.
  • Cashed out employee tips and worked with slot technicians to pay out jackpots.
  • Completed gaming forms and reports and assisted customers with credit-related problems.
  • Reconciled accounts using computer software programs such as Excel or QuickBooks.
  • Adhered to security protocols and cash-handling best practices to maintain correct totals.

Manager

PJ's Bakery
Joplin
01.2012 - 10.2015
  • Coordinated cross-departmental meetings to align team goals and strategies.
  • Mentored junior staff to enhance their skills and performance.
  • Oversaw project timelines to ensure timely delivery of key initiatives.
  • Implemented process improvements to streamline workflow efficiency.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Established processes to ensure efficient workflow throughout the organization.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Implemented quality control measures to uphold company standards.

Office Manager

Neosho Collision Center
Neosho
12.2006 - 09.2010
  • Coordinated schedules for technicians and customer appointments.
  • Oversaw inventory management of parts and supplies.
  • Managed daily operations at a busy collision repair facility.
  • Handled customer inquiries and resolved service issues efficiently.
  • Implemented office procedures to streamline workflows and communication.
  • Maintained accurate records of vehicle repairs and billing information.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Supervised staff members, organized schedules and delegated tasks.
  • Reviewed files and records to obtain information and respond to requests.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Coded and entered daily invoices with in-house accounting software.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Ensured compliance with applicable laws regarding employment practices.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Maintained confidential records relating to personnel matters.
  • Computed balances, totals or commissions to support accounting team.

Co-owner/Office Manager

GF Construction
Stella
03.1998 - 12.2006
  • Managed daily operations and coordinated tasks among team members.
  • Developed marketing strategies to enhance brand visibility and attract customers.
  • Oversaw financial planning and budgeting for business sustainability.
  • Implemented customer feedback systems to enhance service delivery.
  • Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
  • Resolved any customer complaints or issues quickly in order to maintain positive relationships.
  • Oversaw customer service activities to ensure quality standards were met or exceeded.
  • Monitored expenses closely to stay within allocated budgets for each project and initiative.
  • Ensured that all safety protocols were followed at all times within the workplace.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Reviewed employee performance evaluations regularly for accuracy and fairness.
  • Managed customer service initiatives to resolve issues promptly and maintain high satisfaction levels.
  • Established and maintained relationships with suppliers and vendors to secure favorable terms and ensure supply chain reliability.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Managed daily office operations and maintained efficient workflow.
  • Oversaw scheduling of appointments and service requests for clients.
  • Implemented filing systems for documents and client records.
  • Handled customer inquiries and resolved issues effectively.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Maintained confidential records relating to personnel matters.

Office

McDonald County Courthouse
Pineville
03.2000 - 11.2001
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Utilized various software and tools to streamline processes and optimize performance.

Education

GED
Neosho, MO

Some College (No Degree) - Elementary Education

Crowder College
Neosho, MO

Skills

  • Recruitment and onboarding
  • Conflict resolution
  • Operations management
  • Problem solving

Timeline

Operating Partner

Wendy's
09.2025 - Current

General Manager

Burg and Barrel
10.2024 - 08.2025

AGM

Hollywood Casino Turn 2
04.2024 - 10.2024

AGM

Big Biscuit
02.2023 - 11.2023

Billing Specialist

WSM
06.2021 - 07.2023

HR

Overland Park Convention Center
02.2021 - 09.2021

Office Manager/Head of Marketing

Potter Motors
11.2019 - 02.2021

Cage Cashier

Bordertown Casino
05.2018 - 12.2018

Manager

PJ's Bakery
01.2012 - 10.2015

Office Manager

Neosho Collision Center
12.2006 - 09.2010

Office

McDonald County Courthouse
03.2000 - 11.2001

Co-owner/Office Manager

GF Construction
03.1998 - 12.2006

GED

Some College (No Degree) - Elementary Education

Crowder College

Similar Profiles

CREATE PROFILE
Jacey Burnham