Summary
Overview
Work History
Education
Skills
Community Service
License - Name
Affiliations
Accomplishments
Certification
Websites
References
Work Availability
Work Preference
Quote
Software
Languages
Interests
Timeline
Teacher
J. I. Russell

J. I. Russell

St. Louis

Summary

Dynamic professional with a proven track record at Kelly Educational Services, excelling in classroom management and instructional support. Expertise in research and analysis led to enhanced student comprehension through engaging presentations. Strong communication skills and attention to detail drive successful outcomes in diverse environments, ensuring high-quality service and client satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Substitute Teacher

Kelly Educational Services
St. Louis
08.2024 - Current
  • Delivered classroom instruction according to teacher's lesson plans.
  • Utilized PowerPoint presentations, videos, and interactive websites to enhance student comprehension.
  • Monitored student progress and provided constructive feedback for improvement.

Web and Social Media Researcher Contractor

Appen
Remote
11.2016 - Current
  • Collected and analyzed customer demographics and preferences to inform marketing strategies.
  • Monitored technological changes affecting media consumption patterns.
  • Managed time efficiently to ensure timely completion of tasks and adherence to deadlines.

Staffing Coordinator

AW Health Care
St. Louis
10.2022 - 03.2024
  • Facilitated communication between employees and management to resolve staffing challenges.
  • Coordinated staffing schedules to optimize coverage across multiple zones.
  • Ensured consistent service quality through effective patient care coverage.

Quality Assurance Officer

Timeshare Help Source
St. Louis
01.2022 - 08.2022
  • Assisted during customer audits and inspections to ensure compliance with quality standards.
  • Promoted awareness of quality standards across teams to foster a culture of excellence.
  • Maintained comprehensive records of quality reports and statistical reviews.

Care Coordinator

Assistance Home Care
St. Louis
03.2021 - 12.2021
  • Maintained accurate client records following agency policies and procedures.
  • Participated in staff meetings to discuss best practices for patient care coordination.
  • Developed work schedules and staff assignments based on workload and staff availability.

Care Coordinator

Veterans Care Coordination
Lake St. Louis
04.2019 - 03.2021
  • Maintained accurate client records in compliance with agency policies and procedures.
  • Participated in staff meetings to enhance patient care coordination practices.
  • Directed home care, clerical, and maintenance personnel to ensure optimal performance.

Corporate Dispatcher and Project Lead

Medical Transportation Management, Inc.
Lake St. Louis
04.2017 - 03.2019
  • Resolved customer complaints regarding service delays and issues efficiently.
  • Assigned drivers to optimal routes based on specific customer requirements.
  • Utilized software systems to enhance movement, planning, and scheduling processes.

Technical Support and Billing Agent

Sykes Enterprises.
Remote Tampa
08.2016 - 01.2017
  • Explained billing statements and charges to customers with clarity and precision.
  • Ensured compliance with company billing policies and procedures.
  • Managed time efficiently, completing tasks on schedule and meeting deadlines.

Sales and Customer Service Agent

HSN
Remote St. Petersburg
08.2014 - 08.2016
  • Provided existing and prospective customers with critical product information to facilitate decision-making.
  • Consistently met or exceeded benchmarks for call speed, accuracy, and volume.
  • Updated system with order specifics, customer preferences, and billing details.

Education

Human Development -

Eckerd College
St. Petersburg, FL
05.2014

AA - Liberal Arts

St. Petersburg College
St. Petersburg, FL
05.2012

Skills

  • Research and analysis
  • Customer service and support
  • Behavioral management
  • Instructional support
  • Empathy and adaptability
  • Classroom management
  • Client advocacy
  • Communication skills
  • Problem solving
  • Relationship building
  • Attention to detail
  • Compliance auditing
  • Stress management strategies
  • Training and development
  • Accounts payable management
  • Sales strategies
  • Presentation skills
  • Salesforce CRM proficiency
  • Microsoft Office Suite expertise
  • Technical support

Community Service

  • Military Moms of Missouri, 01/01/22, 12/31/23
  • Blue Star Mothers of America, 01/01/13, 12/31/22
  • Volunteering through VCC, 01/01/19, 12/31/21

License - Name

Missouri Life Insurance

Affiliations

  • Military Moms of Missouri
  • Blue Star Mothers of America
  • VCC Volunteer

Accomplishments

  • Eckerd College Dean's List

Certification

  • Missouri Department of Elementary & Secondary Education Substitute Certificate of License
  • State of Missouri Insurance License NPN: 21121325

Websites

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementHealthcare benefitsPaid time offCompany Culture

Quote

Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.
Viktor Frankl

Software

Microsoft Office

Salesforce

Visual Thought

Languages

English
Native language
ASL
Beginner
A1

Interests

Volunteering - Military and Military Families

Baseball - St Louis Cardinals

Timeline

Substitute Teacher

Kelly Educational Services
08.2024 - Current

Staffing Coordinator

AW Health Care
10.2022 - 03.2024

Quality Assurance Officer

Timeshare Help Source
01.2022 - 08.2022

Care Coordinator

Assistance Home Care
03.2021 - 12.2021

Care Coordinator

Veterans Care Coordination
04.2019 - 03.2021

Corporate Dispatcher and Project Lead

Medical Transportation Management, Inc.
04.2017 - 03.2019

Web and Social Media Researcher Contractor

Appen
11.2016 - Current

Technical Support and Billing Agent

Sykes Enterprises.
08.2016 - 01.2017

Sales and Customer Service Agent

HSN
08.2014 - 08.2016

Human Development -

Eckerd College

AA - Liberal Arts

St. Petersburg College

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J. I. Russell