Ivy Kenner
Arnold
Summary
Dynamic professional with a strong work ethic and attention to detail, honed at Massage Envy. Proven ability to enhance guest engagement and streamline operations, resulting in improved customer satisfaction. Quick learner adept at multitasking in high-volume environments, with a solid foundation in inventory management and team collaboration.
A resourceful worker, well-prepared for seasonal roles, with practical experience in maintaining operational efficiency. Known for adaptability and effective task management under varying conditions. Collaborates seamlessly with teams and consistently meets job demands with precision and reliability.
Overview
7
7
years of professional experience
Work History
Seasonal Worker
Saint Louis Catering
11.2024 - 01.2026
- Ran my own stand (Candy Shoppe) during Garden Glow at The Botanical Garden.
- Prepared alcoholic and kids drinks.
- Maintained excellent product knowledge, enabling prompt assistance to customers seeking specific items or recommendations.
- Collaborated with team members to deliver exceptional customer service at events.
- Stocked supplies and managed inventory to support seamless event execution.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
Bartender
Narwhals
05.2025 - 11.2025
- Prepared and served a variety of beverages, ensuring presentation and taste.
- Maintained cleanliness and organization of bar area.
- Assisted in managing inventory levels, prepping in the kitchen for the following shift.
- Engaged with customers to provide personalized service and recommendations.
- Demonstrated knowledge of cocktail recipes and beverage trends to meet customer preferences.
- Kept bar presentable and well-stocked to meet customer needs.
Fleet Operations Specialist
RESLA
03.2024 - 09.2024
- Worked independently traveling to different lots to inspect and clean vehicles.
- Enhanced team productivity with effective communication strategies.
- Frequently inspected cars to verify proper equipment operation.
- Generated reports detailing findings.
- Gathered, organized and input information of vehicle returns and departures.
Inventory Specialist
3 Fifteen Primo
03.2023 - 11.2023
- Conducted regular audits of inventory to identify discrepancies and improve accuracy.
- Developed processes for tracking product serialization, enhancing traceability in inventory management.
- Led initiatives to improve storage organization, increasing accessibility and operational efficiency.
- Enhanced inventory accuracy by conducting regular cycle counts.
- Ensured compliance with regulations.
- Packed, secured, labeled and applied postage to materials to prepare items for sale.
Server/Bartender/Caterer
Russell House
05.2022 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Managed guest orders efficiently, addressing inquiries and dietary restrictions proactively.
- Trained new servers on menu offerings, service protocols, and customer engagement strategies.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
Tequila’s Mexican Restaurant
06.2019 - 09.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Handled cash transactions and accurately processed payments.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Trained new servers on menu items and restaurant procedures.
- Worked with POS system to place orders and take payments.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Lead Front Desk Receptionist
Massage Envy
01.2021 - 05.2022
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored new reception staff on company policies and customer service standards.
- Maintained accurate records of appointments, cancellations, billing information and special requests in the database.
- Managed inventory of office supplies and promotional materials to maintain an organized work environment while reducing costs.
- Implemented new organizational systems for the front desk area, resulting in reduced clutter and improved workflow efficiency.
- Handled phone calls professionally and courteously regarding appointments and memberships.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated, confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Windsor High School
Imperial, MOSkills
- Quick learner
- Strong work ethic
- Collaboration
- Task prioritization
- Attention to detail
- Time management
- Guest engagement
- High volume dining
- Strong multitasking
Languages
Spanish
Professional Working
Timeline
Bartender
Narwhals
05.2025 - 11.2025
Seasonal Worker
Saint Louis Catering
11.2024 - 01.2026
Fleet Operations Specialist
RESLA
03.2024 - 09.2024
Inventory Specialist
3 Fifteen Primo
03.2023 - 11.2023
Server/Bartender/Caterer
Russell House
05.2022 - 02.2023
Lead Front Desk Receptionist
Massage Envy
01.2021 - 05.2022
Server
Tequila’s Mexican Restaurant
06.2019 - 09.2022
High School Diploma -
Windsor High School