Iván Cox
Montevideo,MO
Summary
Human Resources Analyst and Psychology student with a strong background in customer support, leadership, and process optimization. Experienced in managing client services, team coordination, and workflow improvement, particularly within tech companies. Bilingual (Spanish & English, C2 level).
Overview
3
3
years of professional experience
Work History
Chief Customer Advocate
Quaris
04.2022 - 07.2024
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
- Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
Call Center Operator
Hospital Británico (through Deloitte)
01.2022 - 03.2022
- Assisted customers by answering questions and responding to inquiries.
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of protocol and services and creating welcoming, positive experiences.
Sales Support Agent
Alorica
06.2021 - 12.2021
- Assisted in back-to-back sales projects for a major hotel chain.
- Managed client relationships with effective communication and follow-up techniques.
- Provided timely support to clients, contributing to higher closing rates.
- Complied and exceeded company's KPI's.
Education
Bachelor of Science - Psychology
University of Psychology (UDELAR)
Montevideo, Uruguay12-2027
Certificate of Technical Studies - Database Management
IDPE (Instituto De Desarrollo Profesional Y Empre)
Montevideo, Uruguay05-2025
Certificate of Technical Studies - Human Resources Management
INFA (Instituto Nacional De Formación Académica)
Montevideo, Uruguay12-2022
Skills
- Leadership & Team Coordination – Experience managing teams and optimizing workflows
- Customer Support & Service Excellence – Strong background in client relations, problem resolution, and call center operations
- Process Improvement – Proven ability to enhance operational efficiency
- Strategic Thinking & Execution – Strong organizational, planning, and decision-making skills
- Bilingual Communication – Spanish (Native) English (C2 – Fluent, self-taught)
- Data analysis
- Database management
- Employee training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Chief Customer Advocate
Quaris
04.2022 - 07.2024
Call Center Operator
Hospital Británico (through Deloitte)
01.2022 - 03.2022
Sales Support Agent
Alorica
06.2021 - 12.2021
Bachelor of Science - Psychology
University of Psychology (UDELAR)
Certificate of Technical Studies - Database Management
IDPE (Instituto De Desarrollo Profesional Y Empre)
Certificate of Technical Studies - Human Resources Management
INFA (Instituto Nacional De Formación Académica)
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