Iviana Scales

• Adherence to all Occupational Safety Health Administration (OSHA) & Good Manufacturing Practices (GMP) Safety Standards.
• Use of PPE when sanitizing/disinfecting surfaces with chemicals such as IPA, AWFI & Spor-Klenz.
• cGMP, SOP/SAP, Smartsheet to document processes for the day & which equipment will be used. Use of data entry/logging in Smartsheets software for corrections logbooks, documentation of materials used in production of medicine, batch numbers and completed tasks.
• Maintain Standard Operating Procedures (SOP)/(GMP) training education through Learning Management System (LMS) for continued education/revisions of SOP’s.
• Leveraged SAP Success Factors to align departmental goals with company objectives.
• Assisted Quality Assurance with escalations/deviations to uphold cGMP and OSHA standards.
• Executed physical tasks including lifting, pushing and transferring inventory for laboratory use.
• Assist Production Techs with batch records, defacing of used products in inventory and bin to bin transfer of items using the Pantheon software.

• Data entry/logging/notating accounts in CXT Software.
• Answering phone calls, emails, and follow-ups with customers.
• Logging of orders being placed in Microsoft Excel.
• Driver assistance, GPS, navigate routes, troubleshooting software.
• Pick and process parts in the warehouse, and complete the intake of orders called in or scheduled.
• Air cargo receiving, shipping, and handling of materials.
• Daily metric of booking approximately 70 to 100 trips.
• Created and updated records of clients and employees by booking, modifying, canceling, or rerouting all trips based on the closest provider.
• RF scanner use in the warehouse for picking, pulling, sorting, and labeling.

orders.

• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Supported sales team members to drive growth and development.

• Adhere to Health, Safety, and Environmental (HSE), OSHA standards, and quality assurance/quality control (QA/QC) standards.
• Responsible for the accurate seed processing in accordance with Bayer, using standardized feeder equipment.
• Logging, documentation, data entry, troubleshooting of product quantity, equipment, and labeling.
• Receive and process stock into the inventory management system through the use of RF scanners, picking, packing, and sorting.
• Operate equipment (forklifts, seed cleaning, harvesting, planting, etc.).
• Operated, maintained, and cleaned diagnostic equipment, and tested crop samples.
• Use of Field View software to track approximately 1,000 to 3,000 agricultural items per day for daily metrics.

• Customer service: inbound/outbound calls and emails.
• Update notations in all clients' accounts, CRM system insight.
• Utilize accounts receivable to disburse gas reimbursement to providers based on mileage.
• Log or notate client portals of incidents, Medicare/Medicaid plans, etc.
• Provide GPS navigation inquiries to providers for locations throughout Virginia for a daily metric of booking approximately 70 to 100 trips.
• Calculate special quotes for providers' form of payment.
• Book, modify, cancel, or reroute all trips based on the closest provider.
• Use of Excel spreadsheets to record and update all providers' information.
• Troubleshoot software utilized for clients and providers.

• Phone, emails, and maintained contact information for current and prospective clients.
• Created and updated records of clients and employees by scheduling appointments, data entry, multitasking, troubleshooting, and problem-solving documentation of the problem with devices.
• Data entry and instruction on all devices, troubleshooting, running reports and diagnostics, enforcing confidentiality of all records when conversing with customers, organizing spreadsheets, billing, etc.
• Ensure necessary parts are available in order to maintain appropriate service levels with logistics.
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