Ivelisse Adames
Springfield
Summary
Experienced with background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Title and Driver License Clerk
Department of Revenue Services
07.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Supervisor
Autoexpreso Cesco (DMV)
02.2014 - 01.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
Education
Bachelor Of Business Administration And Management - Human Resources Development
University of Puerto Rico
Aguadilla, Puerto Rico05.2014
Bachelor Of Business Administration - Marketing
University of Puerto Rico
Aguadilla, Puerto Rico 05.2014
Skills
- Time management
- Customer service
- Computer System / Data Entry
- In/Out Call Center
- Problem-solving
- Punctual and reliable
- Schedule management
- Conflict resolution
- Database management
- Verbal and written communication
- Confidentiality
- Multitasking Abilities
- Interpersonal skills
- Effective communication
- Organizational skills
- Multitasking
- Written communication
- Analytical thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Title and Driver License Clerk
Department of Revenue Services
07.2023 - Current
Supervisor
Autoexpreso Cesco (DMV)
02.2014 - 01.2020
Bachelor Of Business Administration And Management - Human Resources Development
University of Puerto Rico
Bachelor Of Business Administration - Marketing
University of Puerto Rico
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