Ivana Viterova
Savannah
Summary
Proven leader and dedicated professional with a history of surpassing customer expectations at Ivana’s Cleaning Service. Excelled in customer service and financial operations, demonstrating attention to detail and a drive to deliver quality results. Skilled in building client relationships and managing teams, achieving significant improvements in customer satisfaction and operational efficiency.
Overview
41
41
years of professional experience
Work History
Business Owner
Ivana’s Cleaning Service
02.2013 - 02.2024
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Administrator. Accounting
R&S Millworks
01.2010 - 01.2013
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Front Desk Receptionist, Manager
Seabreeze Motel
05.2001 - 12.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Sales Manager
Stardust SRO
01.1996 - 02.1998
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Bank Teller
Czech State Saving Bank
01.1994 - 12.1995
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Administrative Manager, Bookkeper
Dukla Liberec
08.1983 - 12.1993
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
Education
High School Diploma -
Business Academy
Liberec,Czech Republic 06.1983
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
Languages
Czech
Native or Bilingual
Timeline
Business Owner
Ivana’s Cleaning Service
02.2013 - 02.2024
Administrator. Accounting
R&S Millworks
01.2010 - 01.2013
Front Desk Receptionist, Manager
Seabreeze Motel
05.2001 - 12.2009
Sales Manager
Stardust SRO
01.1996 - 02.1998
Bank Teller
Czech State Saving Bank
01.1994 - 12.1995
Administrative Manager, Bookkeper
Dukla Liberec
08.1983 - 12.1993
High School Diploma -
Business Academy
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