Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Itzel Stogsdill

Independence

Summary

Customer operations specialist recognized for exceptional productivity and efficient task execution. Expertise in optimizing customer relationship management processes and resolving complex issues. Strong communication and teamwork skills enhance adaptability to meet varied client needs and improve operational efficiency.

Overview

21
21
years of professional experience

Work History

Customer Operations Specialist – Custom Order Management

Thuasne USA
Kansas City
03.2025 - Current
  • Processed in-stock and custom orders for medical devices, ensuring accurate fulfillment
  • Handled incoming customer calls to address inquiries and resolve issues
  • Utilized Freshdesk ticketing system to efficiently manage and track requests and orders
  • Managed invoice creation and credit processing

Testing Technician

E2 Optics
Smithville
12.2024 - 02.2025
  • Testing (Permalink, Loopback, Shuffle box)
  • Identified and resolved technical issues, improving system performance.
  • Sourced and organized fiber optic cables for a data center installation.
  • Assisted in IT training by preparing materials and supporting trainers.
  • Performed thorough cleaning of facilities to maintain a hygienic environment.

Bilingual Workflow Specialist

Mosaic Diagnostics
Lenexa
07.2023 - 08.2024
  • Patient & Physician Support for National and International Accounts
  • Resolved sample issues to ensure timely processing and satisfaction
  • Responded to calls and text messages from patients and physicians
  • Processed requests using sales floor ticketing system to streamline operations
  • Maintained accurate records through efficient data entry tasks

Bilingual Customer Support

MS Fuel Card
Overland Park
04.2022 - 07.2023
  • Call center Customer support
  • Customer Portal troubleshooting
  • Supported merchants with account issues, ensuring timely resolutions
  • Payment processing
  • Account Maintenance
  • Account Activation / Deactivation
  • Processed requests using the sales floor ticketing system
  • Assessed claims to identify fraud patterns, enhancing detection processes

Bilingual Sales Executive

KC Store Fixtures
Kansas City
10.2021 - 04.2022
  • Sales (In person, Phone, Email, Online)
  • Provided customer support to resolve inquiries and strengthen client relationships.
  • Processed delivery claims for damaged items to ensure customer satisfaction.
  • E-commerce Account Manager
  • Coordinated logistics processes to enhance supply chain efficiency.

Human Resources Assistant

Wall Ties & Forms
Shawnee
07.2017 - 05.2019
  • Human Resources (New Hires, Termination)
  • Processed employee payroll bi-weekly
  • Onboarding
  • Facilitated OSHA safety training sessions to enhance workplace safety awareness
  • Administered employee wage garnishments to ensure compliance with legal requirements
  • Employee Benefit Management
  • Quarterly Tax payment processing
  • Oversaw financial records for accuracy to support timely reporting and compliance
  • Managed relationships with temp agencies to secure additional labor.

Regional Account Manager & Human Resources

Calico Building Services
Irvine
02.2010 - 04.2016
  • Oversaw human resources functions to support organizational goals
  • Ensured accurate payroll processing for timely employee compensation
  • Conducted safety training sessions
  • Managed scheduling for staff
  • Implemented quality control measures
  • Managed inventory levels
  • Supervised and coordinated operations for over 100 employees across 5 states
  • Prepared budget reports monthly
  • Facilitated sales initiatives
  • Recruiting for new positions
  • Janitorial (Wax/Strip Floors, Carpet Cleaning, Power Washing, Commercial Cleaning)
  • Coordinated vendor hiring processes
  • Relocated to Utah for new opportunities

Supervisor

PetSmart
Tustin
11.2007 - 08.2008

Front Desk / Vet Assistant

Adams Animal Clinic
Tustin
02.2005 - 02.2006

Education

Bachelor's - Cybersecurity

DeVry University
Kansas City, MO
01-2027

IT Essentials Certificate -

DeVry University
Kansas City, MO
01-2023

Veterinary Assistant -

PIMA Medical Institute
Chula Vista, CA
01-2006

High School -

Fontana High School
Fontana, CA

Skills

  • Customer Support
  • Order Fulfillment
  • Ticketing management
  • CRM
  • Logistics Coordination
  • Scheduling
  • Data Analysis
  • Microsoft Office
  • Technical Troubleshooting
  • Training
  • Management
  • Human Resources
  • Conflict resolution
  • Payroll

References

Available upon request

Languages

  • Spanish
  • English

Timeline

Customer Operations Specialist – Custom Order Management

Thuasne USA
03.2025 - Current

Testing Technician

E2 Optics
12.2024 - 02.2025

Bilingual Workflow Specialist

Mosaic Diagnostics
07.2023 - 08.2024

Bilingual Customer Support

MS Fuel Card
04.2022 - 07.2023

Bilingual Sales Executive

KC Store Fixtures
10.2021 - 04.2022

Human Resources Assistant

Wall Ties & Forms
07.2017 - 05.2019

Regional Account Manager & Human Resources

Calico Building Services
02.2010 - 04.2016

Supervisor

PetSmart
11.2007 - 08.2008

Front Desk / Vet Assistant

Adams Animal Clinic
02.2005 - 02.2006

Bachelor's - Cybersecurity

DeVry University

IT Essentials Certificate -

DeVry University

Veterinary Assistant -

PIMA Medical Institute

High School -

Fontana High School

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Itzel Stogsdill