Eman Qandil
Kansas City
Summary
I'm a hard working person and love to learn new things.
Overview
7
7
years of professional experience
Work History
Health Information Specialist
Sabates Eye Centers
08.2022 - 11.2023
- Improved patient data accuracy by meticulously reviewing and updating electronic health records.
- Enhanced the efficiency of medical coding practices by regularly auditing charts and providing feedback to healthcare providers.
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Reduced billing errors and increased revenue with thorough reviews of insurance claims and documentation requirements.
- Established efficient workflows for medical record requests, reducing processing time without compromising on quality or accuracy.
Patient Service Representative
KC Care Health Center
02.2020 - 08.2022
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Handled customer service inquiries in person, via telephone and through email.
Bank Teller
Bank Midwest
04.2017 - 02.2020
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
Education
High School Diploma -
Lincoln Academy
Kansas City, MO05.2013
Skills
- Schedule creation and maintenance
- Document Scanning
- Electronic Health Records
- Insurance Verification
- Multitasking
- Customer Service
- Teamwork and Collaboration
Languages
Arabic
Limited Working
English
Full Professional
Timeline
Health Information Specialist
Sabates Eye Centers
08.2022 - 11.2023
Patient Service Representative
KC Care Health Center
02.2020 - 08.2022
Bank Teller
Bank Midwest
04.2017 - 02.2020
High School Diploma -
Lincoln Academy