Ishah Houston
Chipotle
Blue Springs
5
years of professional experience
Dedicated Customer Service Professional experienced in fast-food and full-service restaurant environments, alongside retail management. Managed electronics and toy departments while overseeing food service operations and enhancing guest experiences. Transitioned to remote work, providing customer support for various companies, driven by a passion for delivering exceptional service.
Work History
Crew Member
5 Months- Assisted customers with menu selections and ensured satisfaction.
- Prepared food items consistently following health and safety guidelines.
- Collaborated with team members to optimize workflow during peak hours.
- Maintained cleanliness and organization of workstations and dining area.
- Processed transactions accurately using point-of-sale system.
- Adapted quickly to changing demands in a fast-paced environment.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Crew Member
8 Months- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Operated kitchen equipment safely and efficiently, adhering to company standards.
- Supported training of new crew members on procedures and customer service.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Life Insurance Agent
1 Year 9 Months- Conducted comprehensive risk assessments to determine appropriate coverage levels for clients.
- Developed tailored insurance solutions to meet client needs and preferences.
- Established and maintained strong client relationships through effective communication and follow-up.
- Delivered engaging presentations on policy benefits, options, and claims processes to prospective clients.
- Collaborated with team members to streamline sales processes and enhance customer service initiatives.
Dispatch Supervisor
2 Years- Oversaw daily dispatch operations, ensuring timely service delivery and operational efficiency.
- Coordinated communication between field agents and clients to streamline response times.
- Implemented process improvements that enhanced workflow and reduced delays in service requests.
- Trained new dispatch staff on software systems and operational procedures for optimal performance.
Customer Service Representative
6 Months- Enhanced customer satisfaction by providing tailored solutions to complex product issues.
- Resolved customer inquiries through multiple channels, ensuring prompt and accurate responses.
- Trained new representatives on software tools and best practices for customer engagement.
- Collaborated with cross-functional teams to improve service delivery processes and outcomes.
Education
No Degree - Creative Writing
Bachelor of Arts - Theatre
High School Diploma
- 4.0 GPA
Skills
Point-of-sale systems
Food service sales
Order fulfillment
Food safety practices
Client service
Building relationships
Client account management
Mentoring and training
Coaching and onboarding
Customer transaction processing
Positive communication skills
Route planning
Timeline
Crew Member
Chipotle
03.2026 - CurrentRead More
Crew Member
Taco Bell
07.2025 - 03.2026Read More
Life Insurance Agent
American Income Life Insurance Company
09.2023 - 06.2025Read More
Customer Service Representative
QuickBooks Online
07.2022 - 01.2023Read More
Dispatch Supervisor
Agero
07.2021 - 07.2023Read More
Columbia College
No Degree from Creative Writing
Read More
Univerity of Illinois At Chicago
Bachelor of Arts from Theatre
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Stephen Tyng Mather High School
High School Diploma
Read More