Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Isaiah Rodick

Isaiah Rodick

Maintenance Technician III
Liberty

Summary

Dynamic Maintenance Technician III with a proven track record at Charter Communications, excelling in troubleshooting and customer service. Expert in equipment installation and preventive maintenance, I effectively resolved service issues, enhancing customer satisfaction and minimizing downtime. A strategic leader, I fostered strong relationships while ensuring safety and operational excellence.

Overview

5
5
years of professional experience

Work History

Maintenance Technician III

Charter Communications, Spectrum
04.2023 - Current
  • Repaired and updated equipment to conform to company-wide standards.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
  • Collaborated with other workers and customers to resolve issues of deficient communications connections.
  • Ensured customer satisfaction, skillfully addressing and resolving service-related inquiries and issues.
  • Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.

Field Service Technician

Charter Communications, Spectrum
02.2022 - 04.2023
  • Routinely tested signal strength at multiple locations within the premises to guarantee uninterrupted reception quality.
  • Reduced service call-backs by effectively troubleshooting and resolving hardware, software, and connection issues.
  • Managed inventory levels of essential materials such as cabling, connectors, splitters, amplifiers ensuring sufficient stock for each project.
  • Assisted in training new technicians on installation procedures, safety protocols, and company policies.
  • Maintained a high standard of professionalism while interacting with customers to address concerns or complaints.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.

Service Manager

Hy-Vee
05.2021 - 02.2022
  • Implemented strategies to increase customer service satisfaction ratings.
  • Resolved customer complaints in professional and timely manner.
  • Monitored service staff performance and provided feedback for improvement.
  • Analyzed service reports to identify areas of improvement.
  • Trained and supervised team of service staff members to meet business goals.
  • Negotiated with vendors to secure best prices for parts and supplies.

Assistant Online Shopping Manager

Hy-Vee
06.2020 - 05.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained professional, organized, and safe environment for employees and patrons.

Online Personal Shopper

Hy-Vee
01.2020 - 06.2020
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Education

High School Diploma -

Liberty High School
Liberty, United States
05.2001 -

Skills

    Troubleshooting skills

    Parts replacement

    Preventive Maintenance

    Equipment installation

    Hand and power tools

    Safety awareness

    Team leadership

    Strategic planning

    Decision-making

    Time management

    Customer service

    Relationship building

    Policy implementation

    Goal setting

Awards

Personal Initiative Award

May 2020

The personal initiative award goes to those who are motivated to do their personal best at all times. Demonstrated perseverance in reaching a goal to improve in a subject area/behavior, and displays high level of respect for self and others.

Timeline

Maintenance Technician III

Charter Communications, Spectrum
04.2023 - Current

Field Service Technician

Charter Communications, Spectrum
02.2022 - 04.2023

Service Manager

Hy-Vee
05.2021 - 02.2022

Assistant Online Shopping Manager

Hy-Vee
06.2020 - 05.2021

Online Personal Shopper

Hy-Vee
01.2020 - 06.2020

High School Diploma -

Liberty High School
05.2001 -

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Isaiah RodickMaintenance Technician III