Isabelle Dufva
Kansas City
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Forest Hill Cemetery
6901 Troost Ave Kansas City, MO 64131
03.2026 - Current
- Managed daily office operations, ensuring efficient workflow and timely communication with stakeholders.
- Coordinated scheduling for meetings, events, and services, optimizing resource allocation and staff availability.
- Maintained accurate records of interments and memorial services, enhancing data integrity for reporting purposes.
- Assisted in developing administrative processes, improving efficiency of office functions and client interactions.
- Responded to inquiries from families and visitors, providing compassionate support while addressing their needs effectively.
- Utilized cemetery management software to track inventory and manage service requests efficiently.
- Collaborated with cross-functional teams to streamline procedures, contributing to a cohesive workplace environment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Package Handler
FedEx
Kansas City, MO
08.2025 - 02.2026
- Lifting heavy packages
- Stacking
- Scanning
- Reaching goals as a group
- Working in a loud and packed environment
- Teamwork
- Problem solving
Internment/Resettlement Specialist
Forest Hill Cemetery
Kansas City, MO
01.2024 - 08.2025
- Takes calls and complaints from clients
- Schedules meetings as well as funerals
- Fills out and services paper work
- Take payments as well as deescalating situations
Fast Food Cashier
Hiboy Drive-In
Independence, MO
01.2022 - 01.2023
- Bagging food, cleaning, closing the front, teaching new hires, making icecream, working speaker and cashier, and filling drinks
Retail Sales
Buckle
Independence, MO
01.2021 - 01.2022
- Packaging clothing, taking out the trash and cleaning the store, restocking clothing and finding clothing that customers or other stores ordered, calling customers about there reserved packages, folding and tagging clothes and merchandise to be put out in the floor, and helping customers find clothing and persuading them to buy certain items
Education
Mortuary Science - undefined
Kckcc
Kansas City, KS05.2026
High school diploma or GED - undefined
William Chrisman High School
Independence, MO05.2024
Skills
- Technical Proficiency
- Organizational skills
- Sales
- Computer skills
- Manual handling
- Microsoft Excel
- Cashiering
- CPR
- Cleaning
- Communication skills
- Shipping & receiving
- Microsoft PowerPoint
- Childcare
- Math
- Teamwork
- Time management
- Driving
- Microsoft Word
- Basic Math
- Customer service
- Data entry
- Inventory control
- Heavy lifting
- Multitasking
- Call center experience
- Typing
- Cash handling
- Team leadership
- Word processing
- Weight handling in the workplace
- Safe work practices
- Microsoft Office
- Load & unload
- Attention to detail
- Conflict management
- Leadership
- Analysis skills
- Warehouse experience
Certification
- Food Handler Certification
- Driver's License, 2023-08-01, 2026-08-01
- CPR Certification
Relocation
Independence, MO
Personal Information
- Driving License: Driver's License
- Availability: Independence, MO
Timeline
Administrative Assistant
Forest Hill Cemetery
03.2026 - Current
Package Handler
FedEx
08.2025 - 02.2026
Internment/Resettlement Specialist
Forest Hill Cemetery
01.2024 - 08.2025
Fast Food Cashier
Hiboy Drive-In
01.2022 - 01.2023
Retail Sales
Buckle
01.2021 - 01.2022
Mortuary Science - undefined
Kckcc
High school diploma or GED - undefined
William Chrisman High School