ISABELLE DECARLIS
Springfield
Summary
Dynamic and detail-oriented professional with a proven track record at Nothing Bundt Cakes, excelling in customer service skills. Fostered loyalty through exceptional guest service, achieving high satisfaction rates. Demonstrated ability to resolve complaints and maintain a welcoming atmosphere, contributing to repeat business and a positive reputation.
Overview
2
2
years of professional experience
Work History
Child Care
Hill City Church
02.2025 - Current
Coordinated recreational activities for kids during Sunday evenings.
GUEST SERVICE REPRESENTATIVE
Nothing Bundt Cakes
12.2022 - Current
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates
- Developed strong rapport with returning guests to foster loyalty and repeat business
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times
- Enhanced guest satisfaction by providing exceptional customer service at the front desk
Education
High School -
Glendale High School
Springfield, MO05.2025
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Issue resolution
- Complaint handling
Timeline
Child Care
Hill City Church
02.2025 - Current
GUEST SERVICE REPRESENTATIVE
Nothing Bundt Cakes
12.2022 - Current
High School -
Glendale High School
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