Isabella Hosmer
Overland,MO
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Lead Customer Service Specialist
Humane Society of Missouri
05.2023 - Current
- SBoosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Cross-trained and provided backup support for other departments as well as organizational leadership.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Assisted other departments with cleaning and handling animals.
- Engaged clients in person and over phone to answer questions and address complaints.
- Reviewed associate performance to identify training needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Checking in animals for surrender by acquiring as much data as possible for successful processing.
- Finalizing adoption paperwork and effectively communicating the information with new adopters.
- Analyzing surrender profiles and reaching out to continue the process or inquire clarification for any concerns or questions.
- Assigning daily tasks to fellow employees.
- Assisting with processing giftshop purchases.
- Promptly responded to inquiries and requests from prospective customers.
- Communicated between different departments and supervisors about needs and concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Scheduled appointments for surrenders, return to owner pick ups, and adoptions.
Kennel Technician / Dog Bather / Doggie Daycare Attendant
Pets Gone Wild Resort
06.2022 - 03.2023
- Maintained the cleanliness of the kennels, kennel house, lobby, and yards.
- Inspect and report any suspicious marks, cuts, growths, fleas, or mats on the animals.
- Supervised small and large doggie daycare, ensuring the safety of all animals.
- Gave animal baths, ear cleanings, and nail trims.
- Occasionally meal prepped food for the following day.
- Fed and administered medication to animals.
- Maintaining the cleanliness of bowls, toys, and bedding of the residents.
- Rotated dogs for restroom breaks.
Shipping Logistics Clerk
St. George Logistics
10.2021 - 07.2022
- Dispatching container pickups in a timely manor.
- Answering customer phone calls addressing required documentation, fees, estimated times of arrival of cargo, and concerns.
- Assessing the condition of client's cargo as well as ensuring it is the correct shipment through labels and identifiers in cargo packets.
- Prepare arriving container and cargo packets as well as checking in arriving shipment containers.
- Checking in truck drivers and verifying their paper documentation with what is in the data system in order to release cargo.
- Printing labels for cargo shipments that have been processed to ensure accuracy for client pick ups.
Office Clerk / Administrative Assistant
Rx Systems
07.2017 - 07.2021
- Accurately filing customer invoices
- Sending out the sale representative's mail.
- Distributing bills to our customers
- Refilling and organizing low stocked products for sales representative events.
- Scanning and archiving older invoices to keep the filing system current with active clients.
- Creating labels for new and worn client file folders to maintain organization.
- Assisted other departments with keeping their records organized as well as communicating any noticed errors with existing paperwork.
- Combine and file credit card receipts.
- Pull and scan invoices for claimed items.
Kennel Technician
Kennelwood Pet Resorts
04.2017 - 06.2017
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animals clean and free of contaminants to promote optimal health.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Documented animals' weight, size and condition in computer system.
- Followed pet care instructions for dietary needs and medication regimens.
Education
Associate of Science - General Studies
St. Louis Community College
St. Louis, MO06-2024
Associate of Arts - General Studies
St. Charles Community College
St. Charles, MO01.2020
High School -
Lutheran High School of St. Charles
St. Charles, MO01.2017
Skills
- Appointment scheduling
- Customer support
- Multitasking and organization
- Customer correspondence
- Problem-solving
- Attention to detail
- Customer service
- Interpersonal communication
- Positive and friendly
Timeline
Lead Customer Service Specialist
Humane Society of Missouri
05.2023 - Current
Kennel Technician / Dog Bather / Doggie Daycare Attendant
Pets Gone Wild Resort
06.2022 - 03.2023
Shipping Logistics Clerk
St. George Logistics
10.2021 - 07.2022
Office Clerk / Administrative Assistant
Rx Systems
07.2017 - 07.2021
Kennel Technician
Kennelwood Pet Resorts
04.2017 - 06.2017
Associate of Science - General Studies
St. Louis Community College
Associate of Arts - General Studies
St. Charles Community College
High School -
Lutheran High School of St. Charles
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