Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Giacalone

Saint Charles,MO

Summary

Dynamic and detail-oriented professional with extensive customer service experience at European Wax Center. Proven ability to manage high-volume inquiries and resolve issues promptly, enhancing guest relations. Skilled in appointment scheduling and data entry, consistently achieving high satisfaction ratings through effective communication and attention to detail.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

European Wax Center
07.2024 - Current
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Seasonal Worker

Home Depot
05.2024 - 06.2024
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
  • Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
  • Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
  • Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
  • Assisted with maintenance and installation of irrigation equipment.
  • Assembled and maintained greenhouses and other structures to assist with business operations.

Personal Shopper

Walmart
11.2023 - 03.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.

Barista

Starbucks
06.2021 - 11.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Education

Associate of Arts - Psychology

Saint Charles Community College
Saint Charles, MO
06-2025

High School Diploma -

Francis Howell Central High School
Saint Charles, MO
06-2023

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Appointment scheduling
  • Issue handling
  • Guest relations
  • Inventory control
  • Client communication

Timeline

Front Desk Receptionist

European Wax Center
07.2024 - Current

Seasonal Worker

Home Depot
05.2024 - 06.2024

Personal Shopper

Walmart
11.2023 - 03.2024

Barista

Starbucks
06.2021 - 11.2023

Associate of Arts - Psychology

Saint Charles Community College

High School Diploma -

Francis Howell Central High School

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Isabella Giacalone