Isabel Zamora
Kansas City
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Customer Service Manager
Balls Food Stores
Kansas City
07.2022 - 07.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Implemented feedback mechanisms to enhance customer satisfaction.
- Managed customer inquiries and resolved issues efficiently.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Coordinated schedules to ensure adequate staffing during peak hours.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Bishop Ward
Kansas City, KSSkills
- Customer service
- Issue resolution
- High service standards
- Staff management
- Staff training
- Decision-making
- Effective communication
- Problem solving
- Attention to detail
- Software/excell
- Continuous improvement
- Telephone etiquette
- Superior computer skills
- Proficient in [software]
- Excellent time management skills
- Constructive feedback
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Manager
Balls Food Stores
07.2022 - 07.2023
Bishop Ward