Isaac Glisch
Springfield
Summary
I'm a dynamic customer service employee with a lot of experience at Bass Pro Shops, doing my best in order to achieve fulfillment in my job, and also with conflict resolution. I have proven that I have the ability to enhance customer satisfaction through effective communication and problem-solving skills. I was committed to maintaining food and making it look the best I could while training new team members to ensure that they could do their best, but also teach them different ways to do certain tasks as well.
Overview
4
4
years of professional experience
Work History
Snack Shop
Bass Pro Shops
Springfield
10.2024 - Current
- Answered patron questions about menu items, pricing and potential food allergy risks.
- Received orders and fulfilled orders quickly and efficiently.
- Monitored customer satisfaction by responding promptly to complaints or requests for assistance.
- Directed patrons to restrooms and other amenities within facility.
- Trained new employees on job duties such as operating cash registers, preparing foods.
- Stored perishables properly according to health department regulations.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
Cashier and Stocker
St Charles Furniture and Thrift
West Allis
04.2021 - 05.2023
- I Checked customer prices and processed sales by scanning barcodes.
- Assisted customers by answering questions and fulfilling requests by helping any way I could.
- Moved to the store display areas after unloading the product stock that had arrived.
- Wrapped and bagged items for customers to protect them from damage and to make them easier to transport.
- Kept shelves well-stocked and organized to encourage customer sales.
- Double-checked item prices and kept an eye on purchases for signs of theft to reduce store losses.
- Responded to a variety of assistance requests from customers and store employees, including spill cleanup.
Education
High School Diploma -
Alexander Hamilton
Milwaukee, WI05-2023
Skills
- Customer service
- Order fulfillment
- Food safety
- Cash handling
- Inventory management
- Sales processing
- Time management
- Attention to detail
- Conflict resolution
- Team collaboration
- Problem solving
- Excellent communication
- Critical thinking
- Organization and time management
Timeline
Snack Shop
Bass Pro Shops
10.2024 - Current
Cashier and Stocker
St Charles Furniture and Thrift
04.2021 - 05.2023
High School Diploma -
Alexander Hamilton
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