Iris MORALES

It is a Colombian restaurant, I was server and cashier, I love talking with the people. And put a smile in their face.

• Assisted in daily operations, ensuring efficient workflow among team members.
• Supported inventory management, tracking stock levels and ordering supplies as needed.
• Provided training to new team members on company policies and procedures.
• Collaborated with management to implement process improvements for enhanced efficiency.
• Responded to customer inquiries, resolving issues promptly to ensure satisfaction.
• Maintained accurate records of transactions and employee performance metrics.
• Contributed to team meetings by sharing insights on operational challenges and solutions.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.