Irene Marshall
Blue Springs,MO
Summary
Behavioral Health Technician with 5 years of experience implementing behavioral plans and designated interventions for clients suffering from various behavioral, cognitive and physical conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence. I strive on making everyone feel comfortable and safe in any situation. My number one goal is gaining complete trust of my peers and clients by consistently demonstrating my passion, empathy and skills.
Overview
18
18
years of professional experience
Work History
Server Trainer
Johnny's Tavern
10.2016 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
- Created engaging training materials, to suit diverse learning preferences.
- Facilitated efficient shift transitions with clear communication of daily objectives and expectations for each server role during pre-shift meetings.
- Upheld high levels of professionalism in all aspects of server duties while serving as a role model for trainees.
Bartender
Carrabba’s
10.2012 - 12.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Behavior Technician
Youthville
05.2007 - 09.2012
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Worked as part of collaborative team to address changing needs of children and families.
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Facilitated social skills development in group settings, fostering improved peer interactions.
- Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
- Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Learned specialized behavior approaches to implement behavioral strategies.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Treated clients and families with respect and dignity.
- Provided therapeutic activities to assist with patient development.
- Assisted with medication administration and counting and pouring medications.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
Education
General Studies
Audubon High School
Audubon, NJ05-2007
Skills
- Active listening
- Data collection
- Documentation skills
- Behavioral management
- Social skills development
- Positive reinforcement
- Behavior treatment plans
- Behavior management
- Teaching play and leisure skills
- Client relationship development
- Behavior intervention plans
- Report writing
- Crisis management and prevention
- Group instruction techniques
- Collaboration with multidisciplinary teams
- Time management
- Multitasking and organization
- Autism spectrum disorder
- Empathy and patience
- Team leadership
- Flexibility and adaptability
- Relationship building
- Cultural sensitivity
- HIPAA requirements
Timeline
Server Trainer
Johnny's Tavern
10.2016 - Current
Bartender
Carrabba’s
10.2012 - 12.2016
Behavior Technician
Youthville
05.2007 - 09.2012
General Studies
Audubon High School
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