Iong Chi Fai
祐漢新村第四街50號祐成工業大廈(第一期)5A,2A室
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Give Me 5. Skilled in problem-solving and customer service, demonstrating a positive attitude and a commitment to excellence. Increased service efficiency through strategic initiatives, fostering collaboration and professionalism to exceed business goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
廚師
Bella Shine
巧明街迅達工業大廈
10.2023 - 02.2024
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Manager on Duty
Give Me 5
鴻圖道90號5樓
06.2015 - 09.2023
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
Asst.Manager
九龍維景酒店
窩打老道75號
04.1995 - 04.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
Education
High School Diploma -
浸會大學
九龍塘09.2011
High School Diploma -
龍翔中學
黃大仙07.1993
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Attention to Detail
Timeline
廚師
Bella Shine
10.2023 - 02.2024
Manager on Duty
Give Me 5
06.2015 - 09.2023
Asst.Manager
九龍維景酒店
04.1995 - 04.2015
High School Diploma -
浸會大學
High School Diploma -
龍翔中學