IMAN EHSANI

PROFESSIONAL SUMMARY PROFESSIONAL EXPERIENCE CORE SKILLS ACHIEVEMENTS TECHNICAL SKILLS POSITIONING STATEMENT

• Managed financing options for customers at a leading automotive dealership.
• Cultivated partnerships with lenders to obtain competitive financing rates, benefiting clients and increasing dealership sales.

Results-driven automotive professional with hands-on experience managing full dealership operations, including financing, title processing, lien filing, and customer relations. Proven ability to independently oversee business functions, ensure regulatory compliance, and drive efficient deal flow. Seeking to leverage operational and financial expertise into a higher-level role with growth and leadership opportunities.

• Reviewed credit applications and assessed customer eligibility for financing options.
• Developed relationships with lenders to secure competitive rates for clients.
• Informed customers about product offerings and financial services, facilitating informed decision-making and improving customer satisfaction.
• Processed loan documents efficiently to ensure timely approvals for customers.
• Assisted customers in understanding complex financial terms and agreements.
• Collaborated with sales team to align vehicle sales with financing solutions.
• Maintained accurate records of customer interactions and financial transactions.
• Organized auto shows and seminars to promote F&I services, enhancing customer engagement and dealership visibility.
• Audited paperwork submitted by sales staff members prior to finalizing deals with lenders or customers.
• Processed vehicle financing applications and ensured accuracy of documentation before submitting them to lenders.
• Resolved any customer complaints related to financing issues promptly and courteously.
• Worked closely with accounting personnel in order reconcile financial discrepancies between departments.
• Utilized various software systems in order to manage customer accounts effectively.
• Inspected vehicles prior to delivery in order to confirm they meet quality standards set forth by the dealership.
• Advised customers on extended warranties, gap insurance, and credit life insurance.
• Analyzed credit reports from various sources to determine eligibility for loan approval or denial.
• Conducted regular meetings with dealership personnel to discuss performance metrics, goals and objectives.
• Established policies and procedures for the F&I department to follow.
• Provided guidance and assistance to sales staff members on how best to complete financial documents accurately during customer interactions.
• Assisted customers in selecting appropriate finance options based on their individual needs.
• Created detailed reports regarding financial transactions for management review.
• Maintained records of all financial transactions within the F&I department.
• Monitored and maintained F&I department compliance with all applicable laws, regulations and internal guidelines.
• Developed training programs for new and existing employees in the F&I department.
• Reviewed contracts for accuracy prior to submission for processing and funding.
• Verified client financial information to determine creditworthiness and loan eligibility.
• Informed customers of loan application requirements and deadlines.
• Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
• Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
• Met with applicants to obtain information for loan applications and answer questions about processes.
• Collaborated with company teams to expedite loan approval processes.
• Set up debt payment plans based on client credit, income and assets.
• Developed and recommended personal or commercial loan packages for clients.
• Prepared reports for customers with delinquent and irreconcilable accounts.

Dealership Operations & Finance Specialist

• Directed all dealership operations independently, effectively functioning as operations manager and finance lead
• Managed end-to-end financing process, including structuring deals, submitting applications, and coordinating lender approvals
• Processed vehicle titles, registrations, and ensured full compliance with state and legal requirements
• Filed and tracked liens on customer loans, maintaining accuracy and timeliness
• Oversaw daily opening/closing procedures, cash management, and business security
• Maintained complete control of deal documentation, contracts, and financial records
• Delivered high-level customer service, handling negotiations, issue resolution, and transaction completion
• Acted as primary point of contact between customers, financial institutions, and regulatory agencies
• Automotive Finance & Deal Structuring
• Title & Lien Processing Compliance
• Dealership Operations Management
• Customer Negotiation & Relationship Management
• Financial Documentation & Accuracy
• Administered business functions to support dealership operations.
• Independent Decision-Making
• Process Improvement
• Managed entire dealership workflow independently for1+ year
• Completed 20+ vehicle transactions monthly
• Maintained high accuracy in financial and legal documentation
• Built strong relationships with lenders and customer
• Dealertrack /dealercenter
• Microsoft Excel / Google Sheets
• CRM Systems
• State Title Systems

Experienced in performing the responsibilities of multiple dealership roles simultaneously, including finance, operations, and administrationseeking a position that reflects this level of responsibility and compensation.