I Ketut Kariana
Macao
Summary
Adept at fostering guest relations and teamwork, my tenure at Four Seasons Hotel Macao, Cotai Strip, enhanced guest satisfaction through meticulous attention to detail and efficient multitasking. Spearheaded initiatives to resolve complaints swiftly, significantly improving the dining experience by ensuring personalized service and collaboration across departments.
Overview
5
5
years of professional experience
Work History
In Room Dining Server
Four Seasons Hotel Macao, Cotai Strip
09.2023 - Current
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Addressed any guest complaints promptly, resolving issues professionally and courteously.
- Improved teamwork among staff members by fostering open communication and collaboration between departments involved in the in-room dining process.
- Enhanced guest satisfaction by delivering timely and accurate in-room dining orders.
- Provided personalized service to guests, accommodating special requests whenever possible.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Processed customer payments to accurately record transactions.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
Restaurant Server
Four Seasons Hotel Macao, Cotai Strip
09.2019 - 06.2023
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Bussed and reset tables to keep dining room and work areas clean.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
The Bali Hotel School
Denpasar06-2014
No Degree - Tourism And Hospitality
Sekolah Pariwisata Harapan
Denpasar05-2012
Skills
- Strong multitasking
- Guest relations
- Teamwork and collaboration
- Attention to detail
Languages
Indonesian
Native language
English
Advanced
C1
Timeline
In Room Dining Server
Four Seasons Hotel Macao, Cotai Strip
09.2023 - Current
Restaurant Server
Four Seasons Hotel Macao, Cotai Strip
09.2019 - 06.2023
High School Diploma -
The Bali Hotel School
No Degree - Tourism And Hospitality
Sekolah Pariwisata Harapan
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