Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ijhanae Graika

Springfield

Summary

Dynamic server trainer with extensive experience at Big Whiskeys, excelling in employee development and customer service. Proven ability to enhance dining experiences through exceptional communication and menu knowledge. Skilled in POS systems and conflict resolution, consistently delivering outstanding service in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Server Trainer

Big Whiskeys
Nixa
03.2023 - Current

Informed customers of daily specials and signature menu items to enhance dining experience.

  • Collected dirty dishes and glasses from tables, preparing areas for next diners.
  • Trained new employees on operational procedures and service standards.
  • Executed cleaning duties by sweeping, mopping floors, vacuuming carpets, and organizing server stations.
  • Delivered exceptional service to high volume of daily customers.
  • Operated POS terminals for order input, bill splitting, and total calculations.
  • Conducted opening and closing duties, including setting up dining area and restocking supplies.

Server

chaz on the plaza
Kansas City
03.2022 - 03.2023
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Server

Longhorn Steakhouse
Overland Park
01.2021 - 02.2022
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided excellent customer service to ensure satisfaction.
  • Followed health safety guidelines when preparing and serving food products.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Education

High School Diploma -

Parkview High School
Springfield, MO
05-2020

Skills

  • Employee training and development
  • Team collaboration
  • Customer service
  • Menu knowledge
  • Time management
  • Conflict resolution
  • POS system proficiency
  • Effective time management
  • Exceptional communication

Timeline

Server Trainer

Big Whiskeys
03.2023 - Current

Server

chaz on the plaza
03.2022 - 03.2023

Server

Longhorn Steakhouse
01.2021 - 02.2022

High School Diploma -

Parkview High School
Ijhanae Graika