Ian Magdziarz
Willard
Summary
Results-driven Branch Operations Manager with over 10 years of experience leading multi-site operations, driving profitability, and delivering strong customer service outcomes. Proven success managing P&L performance, sales initiatives, and operational efficiency in a high-volume rental environment. Skilled in team leadership, budget management, regulatory compliance (OSHA/DOT-aligned), and performance reporting. Adept at building high-performing teams and executing business strategies that improve revenue, productivity, and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Branch Operations Manager
Hertz Rental Car
Springfield
06.2015 - Current
- Manage daily operations of a multi-site branch generating $2M+ in annual revenue, with full responsibility for profitability, cost control, and operational performance
- Lead and develop team members across locations, handling hiring, training, scheduling, performance management, and employee relations
- Drive sales growth and customer service initiatives, improving customer satisfaction and supporting revenue targets
- Prepare and analyze profit & loss statements, monthly performance reports, and operational reviews to guide business decisions
- Develop and manage annual budgets and forecasts, optimizing labor and resource allocation to improve margins
- Oversee safety programs and compliance, including audits, training, OSHA alignment, and adherence to company and regulatory standards
- Coordinate fleet and operational logistics, ensuring efficient asset utilization and service readiness
- Implement process improvements that increased efficiency, reduced overhead costs, and enhanced service delivery
- Manage vendor relationships and procurement activities to support operational needs
Education
Bachelor of Science - Psychology
College of The Ozarks
Point Lookout, MO05-2015
Skills
- Microsoft Office Suite (Excel, Word, Outlook)
- Financial Reporting & Budgeting Tools
- Workforce & Scheduling Systems
- Project Scheduling Software (MS Project, Primavera P6 – trainable)
Timeline
Branch Operations Manager
Hertz Rental Car
06.2015 - Current
Bachelor of Science - Psychology
College of The Ozarks