Houstin Smith
Neosho
Summary
Dynamic and professional with a strong background in customer service and equipment maintenance at Lowes Home Improvement. Proven ability to enhance customer satisfaction through effective problem-solving and order fulfillment. Skilled in quality control and team collaboration, consistently achieving operational goals while adhering to safety compliance. Committed to excellence and continuous improvement.
Overview
3
3
years of professional experience
Work History
PRO CSA
Lowes Home Improvment
Neosho
09.2024 - 03.2025
- Provided excellent customer service in a friendly and professional manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Strengthened customer retention by offering discount options.
- Updated system with order specifics and customer details, preferences, and billing information.
- Sold or recommended products or services to suit client needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Operated power equipment, such as counterbalance forklift, sidewinder forklift, and order picker forklift.
- Cleaned work areas throughout the day to keep them presentable for customers.
- Pulled and fulfilled orders for our PRO and regular customers every day. Which required the use of the previously listed power equipment.
1st Shift Production Team Member
La-Z-Boy
Neosho
08.2022 - 02.2024
- Kept operations area neat and orderly to minimize obstacles.
- Ensured that all products met quality standards before packaging them for shipment.
- Utilized hand tools such as wrenches, screwdrivers, hammers, when performing maintenance tasks.
- Inspected finished goods for defects or discrepancies prior to packaging.
- Hand-assembled needed parts with bolts and screws.
- Performed pre-operation inspections to ensure machines were ready for use.
- Adhered to safety regulations while operating machinery and working on the production line.
- Maintained accurate records of production output, quality control checks and related information.
- Followed standard operating procedures for each stage of the manufacturing process.
- Conducted regular visual inspections of equipment components to identify potential issues.
- Worked collaboratively with supervisors, co-workers, vendors and customers when necessary.
- Participated in team meetings and training sessions concerning new processes or techniques.
- Verified accuracy of product labels before affixing them onto packages.
- Used daily system logs to document production information, discussing issues with management.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Worked well with all co-workers to meet and exceed quotas and rates.
- Worked with co-workers and management to help fix issues quickly and efficiently, with minimal downtime, product damage, and loss.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA04-2024
Skills
- Customer service
- Equipment maintenance
- Order fulfillment
- Quality control
- Team collaboration
- Problem solving
- Safety compliance
- Time management
- Patience and tolerance
- Strong work ethic
- Goal oriented
- Welding understanding
- Stick welding
- Mig welding
- Cattle farming
- Poultry farming
- Animal care knowledge
- Farm animal care
Timeline
PRO CSA
Lowes Home Improvment
09.2024 - 03.2025
1st Shift Production Team Member
La-Z-Boy
08.2022 - 02.2024
High School Diploma -
Penn Foster Career School
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