Summary
Overview
Work History
Education
Skills
Timeline
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Hope Swan

O'Fallon

Summary

Knowledgeable Shift Leader with strong background in leading cooking shifts and maintaining high-quality food preparation. Successfully managed kitchen operations and ensured strict adherence to safety and sanitation standards. Demonstrated leadership through effective team coordination and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Lead Member Service Representative

Crunch Fitness Gym
03.2025 - Current
  • Monitored team performance metrics closely, providing constructive feedback and coaching as needed to maintain optimal productivity levels across all representatives.
  • Consistently met or exceeded established performance metrics, contributing to the overall success of the team and organization.
  • Collaborated with fellow representatives to develop innovative solutions for recurring problems, reducing issue recurrence rates significantly.
  • Served as a liaison between the front-line staff and management, bridging communication gaps and promoting alignment on key priorities.
  • Provided comprehensive training and mentoring to new team members, fostering a supportive work environment conducive to professional growth.
  • Developed strong relationships with members by offering personalized assistance, contributing to increased loyalty and long-term business partnerships.

Server

Outback Steakhouse
07.2022 - 03.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Cook Shift Leader

Culver's Restaurant
06.2021 - 05.2022
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
  • Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
  • Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
  • Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.

Education

Associate of Applied Science - Emergency Medical Science

St. Charles Community College
Cottleville, MO
05-2026

High School Diploma -

Fort Zumwalt South High School
Saint Peters, MO
05-2023

Skills

  • Customer service expertise
  • Exceptional communication
  • Call center experience
  • Task delegation
  • Customer service
  • Sales proficiency
  • Complaint handling
  • Issue resolution
  • Membership renewals
  • Teamwork and collaboration
  • Problem-solving skills
  • Time management

Timeline

Lead Member Service Representative

Crunch Fitness Gym
03.2025 - Current

Server

Outback Steakhouse
07.2022 - 03.2025

Cook Shift Leader

Culver's Restaurant
06.2021 - 05.2022

Associate of Applied Science - Emergency Medical Science

St. Charles Community College

High School Diploma -

Fort Zumwalt South High School

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Hope Swan