Hope Langdon
Independence
Summary
At Waffle House, I enhanced dining experiences by providing exceptional customer service, leading to increased customer satisfaction. Skilled in food handling and dining area maintenance, I optimized crew workflows and addressed food allergy concerns with care. My ability to foster relationships with regulars and maintain inviting atmospheres showcases my hard and soft skills in the hospitality sector.
Motivated customer service representative with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate an enjoyable experience.
Overview
7
7
years of professional experience
Work History
Food Server
Waffle House
10.2017 - Current
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
Education
GED -
Blue River Campus
Independence, MO06-2019
Skills
- Food handling
- Dining area maintenance
- Dining customer service
- Dining crew workflow optimization
Timeline
Food Server
Waffle House
10.2017 - Current
GED -
Blue River Campus
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