Hope Lafferty

- Assisted disabled individuals in independence and every day living needs

- Monitored progress of individuals and maintained daily logs detailing such progress

- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions

- Constantly analyzed each client to know the best way to care for them and deal with any issues that may arise

- Greeted every guest with a personable approach and provided knowledgeable service

- Provided timely and accurate service while checking clients in, answering any questions, and sometimes taking payments

-Updated computer system with latest information to keep records current and accurate

- Completed clerical work on a daily basis including scanning, faxing, printing, etc.

- Processed applications and followed strict procedures to determine if individual was eligible for assistance

- Described procedures, requirements, and benefits to clients and interested parties

- Interviewed applicants for services and assisted with application completion as necessary

- Effectively communicated with customers to quickly resolve any issues they might be having

- Trained reps on proper calling techniques and strategies

- Worked with a team daily to maintain the best procedures and develop customer service skills