Hope Cunningham
Republic
Summary
Professional hospitality worker with 7 years experience, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Barista
Classic Rock Coffee, Republic
Republic, MI
06.2025 - Current
- Prepared and served high-quality coffee beverages following established recipes and standards.
- Trained new baristas on equipment operation, beverage preparation, and customer service protocols.
- Maintained cleanliness and organization of workspace, ensuring compliance with health and safety regulations.
- Assisted in inventory management by tracking stock levels and placing orders for necessary supplies.
- Implemented efficient workflow processes to reduce wait times during peak hours.
- Developed relationships with regular customers to enhance customer loyalty and satisfaction.
Server, Lead Bartender
Longboard Taco
Colorado Springs, Colorado
02.2023 - 01.2025
- During my time at Longboard I made specialty drinks behind the bar for our big events, weekends, and game days. I would typically serve anywhere from 500–1000 drinks per shift during these bigger events. I was able to work even more on my time management, organizing, and communication skills not only with my fellow team members but also the customers and neighboring businesses. I would also serve as a waitress at this location where I was able to focus on my pace, customer service skills, and efficiency.
Barista
Solar Roast Coffee
Pueblo & Colorado Springs, Colorado
01.2019 - 12.2023
- I was a barista with Solar Roast Coffee at the Pueblo Colorado location for two and a half years before moving to Colorado Springs and transferring to the Tejon location downtown where I worked for two and a half years. I moved up from barista, to shift lead, to manager. I am comfortable in every role and adaptable to each. I made speciality drinks and food items everyday as well as a work register where I could ensure both customers and staff left each transaction with a smile. During our employees quarterly reviews I consistently had the best times and quality on our drink bar.
- As a Manager, I sent in orders to all of the cafe’s distributors such as paper, pastries, cleaning supplies, food from our kitchen located in Pueblo, Sam’s Club supplies, Groceries, Bagels, Syrup, Coffee Beans, etc. as well as keep in touch with all of them to have a good relationship. I would also respond to emails every day so that the cafe was always up to speed on everything Solar Roast.
- Furthermore, I would do the weekly tips for the staff as well as compose a schedule. I also deep cleaned and kept an organized space for the customers and employees.
Head Security/floor staff
Whiskey Baron Dance Hall & Saloon
Colorado Springs, Colorado
09.2022 - 04.2023
- Working Security at this establishment I quickly earned a Head Security title which gave me more responsibility. I assigned our zones with security personnel every shift to ensure everyone is in the best suited spot for them and for the company. I oversee the staff on the floor and when a patron is not cooperating I am able to step in if needed and use my problem solving skills, composure, and team leading skills to de-escalate the situation verbally.
- I also perform cleaning tasks at the end of the night as well as divide said cleaning tasks up amongst the staff so that it is fair and goes smoothly.
Pediatric Physical Therapist Intern
University of New Mexico/ Carrie Tingley
Albuquerque, New Mexico
01.2016 - 05.2016
Receptionist Intern
Center for Native American Health at University of New Mexico Hospital
Albuquerque, New Mexico
06.2014 - 08.2014
Education
High School -
Native American Community Academy (NACA)
Albuquerque, New Mexico01.2017
College - Mass Communications
Colorado State University- Pueblo (CSUP)
Pueblo, Colorado01.2019
Skills
- Service excellence
- Food preparation expertise
- Cash management
- Collaborative team management
- Efficient space organization
- Effective time management
- Problem Solving
- Composed
- Quick Learner
- Adaptable
Certification
Food Safety, CPR.
LANGUAGES
English
Lakota
Timeline
Barista
Classic Rock Coffee, Republic
06.2025 - Current
Server, Lead Bartender
Longboard Taco
02.2023 - 01.2025
Head Security/floor staff
Whiskey Baron Dance Hall & Saloon
09.2022 - 04.2023
Barista
Solar Roast Coffee
01.2019 - 12.2023
Pediatric Physical Therapist Intern
University of New Mexico/ Carrie Tingley
01.2016 - 05.2016
Receptionist Intern
Center for Native American Health at University of New Mexico Hospital
06.2014 - 08.2014
College - Mass Communications
Colorado State University- Pueblo (CSUP)
High School -
Native American Community Academy (NACA)