Holly MCKINNEY

• Managed daily office operations, ensuring efficient workflow and resource allocation.
• Oversaw scheduling, appointments, and meeting arrangements to optimize executive time management.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.

For almost 13 years at Missouri Delta, I worked as a Receptionist. For five years I worked at Restart Physical Therapy. For the first three years I worked as the front receptionist. I answered calls, scheduled appointments, as well as checking in patients. In 2009 I stepped up into an Office Manager roll with Restart. I worked directly with the director making sure meetings were set up timely, time cards were done, evaluations were scheduled for the employees, as well as other receptionist duties. In 2011 I accepted a postion as the Payroll Clerk for Missouri Delta doing all payroll for the hospital. Worked directly with Human resources, making sure all employees files were kept current as well as helping employees with their benefits. After 9 months I felt that I was not as knowledgeable for the job as I needed to be being I didn't have an accounting background. I stepped down and started working with Physician Services. This would be all Dr Offices outside the hospital. Until January 2019 I was a receptionist at Smith Street Clinic. I was in charge of making sure the office was ran correctly. I also answered phones, checked in patients, scanned important information into patients charts, worked with the physicians on the schedules as well as managing the schedule for when they would be out of the office. I was superuser for our new EMR system we started in October 2017. I trained all the receptionist on the new system. Most all new hires were sent to me for several weeks for me to train them. If any IT issues were needed in the office everyone came to me and I would work with IT to fix the problem. I also dealt with all drug reps and the scheduling of their appointments to meet the Dr's as well as scheduling lunches. I was also in charge of our Facebook page for our clinic. I loved working with the public.

My job duties at Wal Mart were to stock shelves and be customer service to customers. I was on the Safety team and walked all new hires around on orientation to show the safety measures of the company. I was also new hire sponsor, meaning if they ever had any questions or concerns they could contact me for help. There were times that I would go push carts, put together bicycles, and work in other areas wherever I was needed.