Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Holli Umholtz

Kansas

Summary

Dynamic customer service specialist recognized for exceptional active listening and relationship-building. Known for enhancing customer experiences and fostering loyalty through communication and attention to detail. Never without a happy mood or a smile!

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Peoples State Bank
06.2025 - Current
  • Assisted customers with account inquiries and transactions, ensuring satisfaction and accuracy.
  • Resolved customer issues efficiently through effective communication and problem-solving skills.
  • Collaborated with team members to streamline service processes and enhance customer experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Fine Dining Server

First Mile Kitchen
11.2022 - 03.2025
  • Delivered exceptional customer service by anticipating guest needs and providing tailored dining experiences.
  • Managed multiple tables efficiently while maintaining high attention to detail in service delivery.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
  • Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
  • Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
  • Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
  • Handled guest complaints professionally, resulting in satisfied customers and repeat business.
  • Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
  • Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.
  • Provided training to new servers, improving team efficiency and consistency in service quality.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Fine Dining Server

Elderslie Farm
06.2018 - 11.2022
  • Trained new servers on menu offerings, wine pairings, and fine dining etiquette standards.
  • Collaborated with management on special events to create unique dining experiences for guests.
  • Maintained knowledge of seasonal menu changes and ingredients to provide informed dining suggestions.
  • Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
  • Trained new servers on fine dining etiquette and company standards, improving overall team performance.
  • Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
  • Assisted in maintaining inventory levels, ensuring adequate stock for optimal restaurant operations.
  • Resolved guest complaints with empathy and professionalism, restoring guest satisfaction and loyalty.
  • Personalized service for regular guests by remembering their preferences and special occasions, fostering loyal customer base.
  • Enhanced team morale and cooperation through participation in staff meetings and sharing constructive feedback.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.

Education

High School Diploma -

Jenks High School
Jenks, OK

Skills

  • Critical thinking
  • Active listening
  • Customer service
  • Relationship building
  • Computer proficiency
  • Payment processing
  • Product knowledge
  • Team development
  • Sales expertise

Interests

  • Gardening
  • Hiking
  • Photography
  • Animals

Timeline

Customer Service Representative

Peoples State Bank
06.2025 - Current

Fine Dining Server

First Mile Kitchen
11.2022 - 03.2025

Fine Dining Server

Elderslie Farm
06.2018 - 11.2022

High School Diploma -

Jenks High School
Holli Umholtz