- Gardening
- Hiking
- Photography
- Animals
Holli Umholtz
Kansas
Summary
Dynamic customer service specialist recognized for exceptional active listening and relationship-building. Known for enhancing customer experiences and fostering loyalty through communication and attention to detail. Never without a happy mood or a smile!
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Peoples State Bank
06.2025 - Current
- Assisted customers with account inquiries and transactions, ensuring satisfaction and accuracy.
- Resolved customer issues efficiently through effective communication and problem-solving skills.
- Collaborated with team members to streamline service processes and enhance customer experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Fine Dining Server
First Mile Kitchen
11.2022 - 03.2025
- Delivered exceptional customer service by anticipating guest needs and providing tailored dining experiences.
- Managed multiple tables efficiently while maintaining high attention to detail in service delivery.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
- Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.
- Provided training to new servers, improving team efficiency and consistency in service quality.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Fine Dining Server
Elderslie Farm
06.2018 - 11.2022
- Trained new servers on menu offerings, wine pairings, and fine dining etiquette standards.
- Collaborated with management on special events to create unique dining experiences for guests.
- Maintained knowledge of seasonal menu changes and ingredients to provide informed dining suggestions.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Assisted in maintaining inventory levels, ensuring adequate stock for optimal restaurant operations.
- Resolved guest complaints with empathy and professionalism, restoring guest satisfaction and loyalty.
- Personalized service for regular guests by remembering their preferences and special occasions, fostering loyal customer base.
- Enhanced team morale and cooperation through participation in staff meetings and sharing constructive feedback.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
Education
High School Diploma -
Jenks High School
Jenks, OKSkills
- Critical thinking
- Active listening
- Customer service
- Relationship building
- Computer proficiency
- Payment processing
- Product knowledge
- Team development
- Sales expertise
Interests
Timeline
Customer Service Representative
Peoples State Bank
06.2025 - Current
Fine Dining Server
First Mile Kitchen
11.2022 - 03.2025
Fine Dining Server
Elderslie Farm
06.2018 - 11.2022
High School Diploma -
Jenks High School