Ho Ieng (Polly) Leung
Macau
Summary
Results-driven marketing professional with a robust background in customer service and communication. Proven ability to analyze client needs and develop innovative marketing strategies that drive engagement and enhance brand visibility. Eager to leverage my expertise in relationship building and creative problem-solving to deliver impactful advertising solutions as an Advertising Consultant.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
MacauGausiu Cafe
02.2024 - Current
- Oversaw daily operations of the café, ensuring high standards of service and quality.
- Established processes to ensure efficient workflow throughout the organization.
- Developed and implemented marketing strategies to increase customer footfall and sales.
- Designed appealing promotional materials that capture attention.
- Handled customer inquiries and complaints to ensure satisfaction and loyalty.
Food & Beverage Assistant
BEAM Nottinghill
London
05.2023 - 09.2023
- Engaged with customers to understand preferences and promote optimal choices, enhancing customer satisfaction and loyalty.
- Managed high-volume service periods while maintaining quality and attention to detail.
- Monitored customer feedback and industry trends to inform service improvements.
Food & Beverage/ Event Assistant
Leonardo Royal Hotel London St. Pauls
London
05.2022 - 09.2022
- Implemented effective upselling techniques that increased sales.
- Collaborated with cross-functional teams to enhance service delivery and promotional activities.
- Managed high-volume service periods while maintaining quality and attention to detail.
Food & Beverage/ Event Assistant
Leonardo Royal Hotel Brighton Waterfront
Brighton
11.2021 - 03.2022
- Collaborated with diverse teams to achieve common goals.
- Enhanced communication skills through regular interaction with diverse customers
- Utilized persuasive techniques to drive sales
- Gathered and reported customer feedback to management.
Education
Bachelor of Science (Hons) - International Hospitality and Tourism Management
University of Surrey
06.2021
Foundation Business Programme - Business Management
Bellerbys College
08.2018
12 GCSEs -
Boston High School
06.2016
Skills
- Customer Service Excellence
- Marketing and Promotion
- Strong Communication Skills
- Event Planning and Coordination
- Problem Solving and Critical Thinking
- Team Leadership and Collaboration
Certification
- Certification of Financial Management Program by AIA, 2024
- Certification of Foundations of Project Management by Google, 2023
- Certification of The Basics for Success in Project Management, 2023
- Certification of Learn to Speak Korean, 2023
Languages
Chinese (Cantonese)
First Language
Chinese (Mandarin)
Proficient (C2)
C2
English
Proficient (C2)
C2
Korean
Advanced (C1)
C1
Timeline
Manager
MacauGausiu Cafe
02.2024 - Current
Food & Beverage Assistant
BEAM Nottinghill
05.2023 - 09.2023
Food & Beverage/ Event Assistant
Leonardo Royal Hotel London St. Pauls
05.2022 - 09.2022
Food & Beverage/ Event Assistant
Leonardo Royal Hotel Brighton Waterfront
11.2021 - 03.2022
12 GCSEs -
Boston High School
Bachelor of Science (Hons) - International Hospitality and Tourism Management
University of Surrey
Foundation Business Programme - Business Management
Bellerbys College
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