Ho Sally

As a Retail Customer Service Associate at Retail, my responsibilities included providing exceptional customer service to all customers entering the store. I greeted customers with a friendly and professional demeanor, listened to their needs and concerns, and assisted them in finding the right products or services.

• Greeted customers in a friendly and professional manner.
• Provided assistance to customers with product selection and pricing.
• Performed cash register operations including opening and closing procedures.

I acted as a point of contact for customers, answering their questions in person, over the phone, or via email. I provided accurate and detailed information about products, promotions, and store policies. I ensured that customers had a positive shopping experience by addressing any issues or complaints promptly and effectively.

In addition to serving customers directly, I also assisted with various administrative tasks. This included processing customer transactions, handling cash and credit card payments, and maintaining accurate records of sales and inventory. I also helped with visual merchandising by organizing and restocking merchandise on the sales floor to ensure a visually appealing and well-organized store environment.

Furthermore, I collaborated with my fellow team members and managers to create a positive and supportive work environment. We worked together to achieve sales targets and meet customer service goals. I actively participated in staff meetings and training sessions to stay updated on product knowledge and customer service strategies.

Overall, my role as a Retail Customer Service Associate at Retail involved providing excellent customer service, handling transactions, and contributing to the overall success of the store.

As an F&B Server at a pool attendant, my primary responsibility was to provide excellent service to customers visiting the pool area. I welcomed guests, took their orders, and accurately conveyed their requests to the kitchen staff. I ensured that all food and beverage orders were prepared and delivered in a timely manner.

• Provided menus, answered questions about menu items, and made recommendations when requested.
• Delivered food to tables, ensured correct food was served to each customer, and checked back with customers to ensure satisfaction.
• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
• Replenished beverages and condiments throughout shift for guests' convenience.

I was responsible for setting up and maintaining the poolside seating area, ensuring that it was clean and presentable for guests. I also monitored the pool area for any safety hazards or maintenance needs, promptly reporting them to the appropriate staff members.

During busy periods, I efficiently handled multiple tables and ensured that all guests received prompt and attentive service. I took payment for orders, processed transactions, and accurately tracked sales to reconcile with the end-of-day cash register.

In this role, I also had to be knowledgeable about the menu items and any daily specials. I was able to answer any questions or concerns that guests had regarding dietary restrictions or ingredients. If any issues arose, such as a guest having an allergy or special request, I would communicate that information to the kitchen staff to accommodate their needs.

Additionally, I maintained a positive and friendly attitude towards all customers, ensuring that they felt welcomed and valued throughout their visit. I routinely checked in with guests to ensure their satisfaction and address any additional needs they may have had.

As an F&B Server at a pool attendant, I worked closely with other team members and supervisors to provide a seamless dining experience for all guests. I participated in staff meetings and trainings to stay updated on safety protocols, menu changes, and customer service strategies.

Overall, my role was to ensure a pleasant and smooth dining experience for all pool guests, while maintaining a safe and clean environment.