Hmoozoo Yang
Springfield
Summary
Dynamic General Manager with a proven track record at Show Me Reptiles Springfield, excelling in operations management and team leadership. Enhanced customer engagement through innovative marketing strategies and developed staff training programs, fostering a knowledgeable team. Skilled in inventory control and relationship building, driving brand visibility and operational efficiency.
Overview
16
16
years of professional experience
Work History
General Manager
Show Me Reptiles Springfield
04.2023 - Current
- Oversaw daily operations, ensuring compliance with safety and care standards for reptiles.
- Managed inventory control, optimizing stock levels and coordinating vendor relationships.
- Developed staff training programs, enhancing team knowledge on reptile care and customer service.
- Implemented marketing strategies, increasing brand visibility and customer engagement through social media.
Head Sushi Chef
Sushi Village
09.2022 - 05.2024
- Crafted authentic sushi dishes using traditional techniques and high-quality ingredients.
- Supervised kitchen staff, ensuring adherence to food safety and hygiene standards.
- Developed seasonal menu items to enhance customer experience and attract new clientele.
- Trained junior chefs in sushi preparation and presentation skills, fostering team development.
- Streamlined inventory management processes, reducing waste and optimizing ingredient usage.
- Implemented cost-saving measures through efficient kitchen workflows and resource allocation.
- Led culinary workshops to educate customers on sushi-making techniques, enhancing brand engagement.
- Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Implemented strict food safety protocols, reducing risk of cross-contamination and foodborne illnesses.
- Enhanced customer satisfaction by creating visually appealing and delicious sushi dishes.
Aquarium Technician
Underwater Worlds
01.2016 - 10.2022
- Operated and maintained aquarium filtration systems to ensure optimal water quality.
- Conducted routine inspections on marine habitats to identify and address potential issues.
- Assisted in the setup and breakdown of exhibits, ensuring compliance with safety standards.
- Monitored animal health and behavior, reporting findings to senior staff for further evaluation.
- Collaborated with team members to implement efficient maintenance schedules for all aquatic systems.
- Trained new technicians on equipment usage and safety protocols to enhance team performance.
- Developed standard operating procedures for daily maintenance tasks, improving workflow efficiency.
- Participated in inventory management of supplies and equipment, ensuring availability for operations.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Optimized network performance, conducting regular updates and patches to software systems.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
Server
Hinode
01.2014 - 05.2017
- Provided friendly and efficient service to guests, enhancing dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Assisted in training new servers on menu items and customer service standards.
- Processed customer orders accurately using POS system, ensuring quick transactions.
- Managed multiple tables simultaneously while maintaining high service quality standards.
- Resolved guest complaints promptly, fostering positive relationships and repeat business.
Bar Manager
Patron Bar and Grill
01.2010 - 06.2013
- Managed daily bar operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff on beverage preparation and customer interaction standards.
- Developed and implemented efficient inventory management systems for liquor and supplies.
- Oversaw compliance with health and safety regulations to maintain a safe environment.
- Collaborated with kitchen staff to create innovative drink specials that complemented menu offerings.
- Analyzed sales trends to optimize menu items and pricing strategies for profitability.
- Organized promotional events to enhance customer engagement and boost bar attendance.
- Resolved customer complaints swiftly, fostering positive relationships and repeat business.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Education
High School Diploma -
Fairland Highschool
Fairland, OK05.2007
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
- Staff development
- P&L management
- Team training and development
- Client relations
- Schedule management
- Staff motivation
- Labor cost controls
- Customer retention
- Process improvements
- Deadline oriented
- Strategic planning
- Performance improvement
- Vendor relationships
- Employee development
- Project management
- Consistently meet goals
- Facility management
- Performance improvements
- Exceptional interpersonal communication
- Staffing
- Performance evaluations
- Workflow planning
- Purchasing
- Recruitment
- Expense control
- Interpersonal skills
- Business development
- Troubleshooting expertise
- Purchasing and planning
- Operations oversight
- Performance analysis
- Project planning
- Cost analysis and savings
- Business administration
- Organizational development
- Quality management
- Sales expertise
- Cost reductions
- Team oversight
- Marketing
- Sales analysis
- Sound judgment
- Account management
- New business development
- Advertising and marketing
- Vendor sourcing
- Budget administration
- Risk management
- Budget coordination
- Vendor negotiations
- Sales team development
- Total quality management
- Product analysis
- Bilingual
- Loss prevention
- Skilled negotiator
- Animal husbandry
- Animal handling
- Ambassador animal training
Languages
Hmong
Native or Bilingual
Timeline
General Manager
Show Me Reptiles Springfield
04.2023 - Current
Head Sushi Chef
Sushi Village
09.2022 - 05.2024
Aquarium Technician
Underwater Worlds
01.2016 - 10.2022
Server
Hinode
01.2014 - 05.2017
Bar Manager
Patron Bar and Grill
01.2010 - 06.2013
High School Diploma -
Fairland Highschool