Hio Chon Lei
Macao
Summary
Reliable services assistant with experience in administrative roles and managing office operations. Effectively supports leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
3
3
years of professional experience
Work History
Passenger Service Agent
Menzies Macau Airport Services Ltd.
04.2023 - Current
- Provide customers with superior flight check-in services.
- Ensured compliance with safety regulations, adhering to strict guidelines during boarding and arrival procedures.
- Skilled at working independently and collaboratively in a team environment.
- Quick thinking and ability of crisis and emergency handling.
Part-time Food Delivery Driver
Aomi
11.2022 - 02.2023
- Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
Part-time Crowd Controller
Macao Chinese New Year Parade
02.2022
- Manage the flow of people and observe the situation of the venue.
Part-time Event Staff Member
Print Smile CompanyLimited
04.2021 - 02.2022
- Organized materials, cleaned facilities and set up equipment to prepare for events.
Census Worker
DSEC Macao Population Census
07.2021
- Assisted people in filling out surveys and explained items on survey forms
- Interpreted interview questions to assist people in providing appropriate answers
- Explained survey functions and objectives
- Promoted census significance and rights of participation to prospective interviewees through follow-up calls or in-person visits to address non-responsive initial interview.
Part-time Waiter
Mandarin Oriental, Vida Rica Restaurant
09.2020 - 01.2021
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Completed opening and closing checklists to facilitate smooth restaurant operations.
Education
Bachelor's Degree - Government And Public Administration
University of Macao
05.2022
High School Diploma - English Section
Yuet Wah College
06.2018
Skills
- Good communication skill
- Highly efficient and motivated
- Honest and responsible
- Hard working
- An effective team leader and member
- Fluent in Cantonese, Mandarin, and English
Languages
Cantonese
Proficient
C2
Mandarin
Proficient
C2
English
Advanced
C1
Personal Information
Expected Salary: Mop 18,000-20,000
Timeline
Passenger Service Agent
Menzies Macau Airport Services Ltd.
04.2023 - Current
Part-time Food Delivery Driver
Aomi
11.2022 - 02.2023
Part-time Crowd Controller
Macao Chinese New Year Parade
02.2022
Census Worker
DSEC Macao Population Census
07.2021
Part-time Event Staff Member
Print Smile CompanyLimited
04.2021 - 02.2022
Part-time Waiter
Mandarin Oriental, Vida Rica Restaurant
09.2020 - 01.2021
Bachelor's Degree - Government And Public Administration
University of Macao
High School Diploma - English Section
Yuet Wah College
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