Hilliard D Phillips
St Louis
Summary
Dynamic professional with a proven track record at Precoatmetals, excelling in customer service and technical troubleshooting. Developed training materials that enhanced user proficiency and streamlined support processes. Adept at network setup and inventory management, consistently improving operational efficiency and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Support Operator
Precoatmetals
Saint Louis
2006.06 - Current
- Maintained logs of customer interactions, inquiries and resolutions.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Provided assistance with setting up wireless networks, printers and other peripherals.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Documented repair processes and helped streamline procedures for future technical support actions.
Terminal Operator
I.T.S Logistics
Saint Louis
2009.07 - 2010.06
- Developed strategies to maximize production and reduce costs.
- Conducted pre-shift inspections of all vehicles used in daily operations.
- Executed daily checklist under strict accordance with environmental, health and safety procedures.
- Checked web-based monitors for tank levels and generated delivery tickets.
- Measured temperatures and sulphur flows based on load.
Moving Supervisor
Grabel Moving Company
Saint Louis
2005.06 - 2006.06
- Implemented quality control measures, significantly reducing error rates.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Created new strategies for improving customer service standards within the organization.
Merchandiser
PepsiCo
Saint Louis
2005.06 - 2005.10
- Set up attractive window displays that encouraged customers to enter the store.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Monitored weekly, monthly and quarterly achievement goals.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Maintained a clean and organized work environment at all times.
Aircraft Fueler
Allied Aviation
Saint Louis
1999.05 - 2005.06
- Requisitioned aircraft parts and processed repairable and serviceable assets through supply channels.
- Inventoried and requisitioned machine parts, equipment and other supplies to maintain and replenish stock.
- Received customer orders for aviation fuels via radio or telephone communication.
- Transported unused fuel from one location to another as required by customer requests.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
Education
High School Diploma -
Soldan International Studies High School
Saint Louis1999-06
Skills
- Customer service
- Technical troubleshooting
- Network setup
- Hardware installation
- Training development
- Process documentation
- Inventory management
- Supply restocking
- Visual merchandising
- Equipment maintenance
- Employee training
- Time management
- Team leadership
- Problem solving
- Fuel management
- Safety regulations
- Quality control
Timeline
Terminal Operator
I.T.S Logistics
2009.07 - 2010.06
Support Operator
Precoatmetals
2006.06 - Current
Moving Supervisor
Grabel Moving Company
2005.06 - 2006.06
Merchandiser
PepsiCo
2005.06 - 2005.10
Aircraft Fueler
Allied Aviation
1999.05 - 2005.06
High School Diploma -
Soldan International Studies High School