Hillary Holt
Liberty,MO
Summary
Detail-oriented and motivated marketing professional with a proven track record of enhancing customer satisfaction and improving media outreach. Skilled in leveraging extensive knowledge of marketing tools and copywriting techniques to boost sales strategies. Possesses excellent oral and written communication abilities to effectively support marketing teams.
Overview
4
4
years of professional experience
Work History
Marketing Assistant
Gregory + Vine
03.2021 - 04.2024
- Created engaging content with innovative brand messaging for Pinterest, Facebook, and Instagram.
- Tracked key metrics and developed spreadsheets with statistical, financial and non-financial information.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Tracked and analyzed earned media to measure brand impact and outreach.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Created client materials, including flipbooks, print assets, and social media content.
- Proofread marketing collateral ahead of printing to eliminate errors.
Participant Support Team Lead
Sano Genetics
08.2023 - Current
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Offered assistance in implementing and developing training programs.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Generated reports to track performance and analyze trends.
Education
Bachelor of Arts - Communications
William Jewell College
Liberty, MO08-2025
Skills
- Team collaboration
- Graphic design
- Strategic planning
- Creative problem solving
- Multi-channel marketing
- Written and Verbal Communication
- Problem resolution
- CRM system proficiency (Hubspot and Intercom)
- Spreadsheet Management (Microsoft Excel, Google Sheets)
- Email management
- Budget development
Accomplishments
- Collaborated with Recruitment and Engagement team in the development of patient finding strategies.
- Achieved 96.4% customer satisfaction score through effectively helping with customer support.
- Secured over 100 earned media placements for Bordeaux's wine region in 2023 by building relationships with trade media specialists and employing effective pitching techniques.
Timeline
Participant Support Team Lead
Sano Genetics
08.2023 - Current
Marketing Assistant
Gregory + Vine
03.2021 - 04.2024
Bachelor of Arts - Communications
William Jewell College
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