Hendy Munoz
St Louis
Summary
Dynamic leader with a proven track record at Metro by T-Mobile, adept in budget administration and fostering employee growth. Excelled in customer service management, enhancing team efficiency and sales promotions. Skilled in POS systems and staff supervision, significantly boosting customer satisfaction and operational excellence.
Overview
9
9
years of professional experience
Work History
Store Manager
Metro by T-Mobile
03.2018 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- handle escalated customer issues and ensure customer satisfaction.
- Manage ordering and receiving of inventory.
- Assist customers with phone setup data transfers, and troubleshooting.
Housekeeper
St. Louis Hospitality Staffing Solutions
01.2016 - 07.2017
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Operated electronic backpack vacuums and floor sweepers.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Verified cleanliness and organization of storage areas and carts.
Education
Gateway Stem High School
St Louis, MO05.2013
Skills
- Budget Administration
- Employee Training
- Customer Service Management
- POS Systems
- Promotional planning
- Opening and closing procedures
- Goals and performance
- Leadership Development
- Customer Service
- Staff Supervision
- Sales Promotions
- Loss Prevention
- Shift Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Metro by T-Mobile
03.2018 - Current
Housekeeper
St. Louis Hospitality Staffing Solutions
01.2016 - 07.2017
Gateway Stem High School
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