Helena Da Conceição Lo Branco
Macao (Permanent Resident),| 62322212
Summary
Accomplished professional with a diverse background, including playing a pivotal role at the Portuguese Consulate, where I enhanced team productivity and customer satisfaction through exceptional organization and attention to detail. Skilled in MS Excel and adept at building relationships, with a proven track record of fostering professional development and streamlining office operations. Fluent in Cantonese, Portuguese, and English, it aids me to excel in multicultural communication and problem resolution in different work environments.
Overview
35
35
years of professional experience
Work History
Coordinator of Civil Registration Department
Portuguese Consulate (澳門及香港總領事館)
09.1999 - 09.2023
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Trained new employees within the department and assigned duties.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
Flight Stewardess
Air Macau
10.1995 - 12.1998
- Attended training sessions to enhance linguistic expertise (Portuguese, Cantonese, Mandarin, English), enabling accurate translations.
- Ensured safety and well-being of passengers by conducting thorough pre-flight safety demonstrations and equipment checks.
- Provided vital support for passenger safety through completion of first aid training to ensure preparedness with emergencies.
- Participated in ongoing training programs to stay up-to-date on industry regulations, safety protocols, and customer service techniques.
- Assisted passengers with special needs or requests, ensuring a positive travel experience for all guests.
Secretary
新闻局/Government Information Bureau Office
08.1988 - 07.1995
- Answered multi-line phone system and handled internal communications.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
Event Representative as Miss Macau 1988
Macau Tourism Office
09.1988 - 09.1989
- Served as representative of Macau as Miss Macau winner of 1988.
- Actively promoted Macau's tourism and cultural events through public appearances, interviews, and community outreach.
- Fostered strong relationships with local businesses, government agencies, and tourism organizations to enhance Macau's visibility and appeal as a travel destination.
Education
High School Diploma -
Escola Pedro Nolasco Da Silva
Macau1988
Skills
Professional Customer Service
Project Coordination
Staff Management
Administrative Leadership
Data Entry
MS Excel
MS Word
Relationship Building
Problem Resolution
Languages
Chinese (Cantonese)
Proficient
C2
Portuguese
Proficient
C2
English
Proficient
C2
Timeline
Coordinator of Civil Registration Department
Portuguese Consulate (澳門及香港總領事館)
09.1999 - 09.2023
Flight Stewardess
Air Macau
10.1995 - 12.1998
Event Representative as Miss Macau 1988
Macau Tourism Office
09.1988 - 09.1989
Secretary
新闻局/Government Information Bureau Office
08.1988 - 07.1995
High School Diploma -
Escola Pedro Nolasco Da Silva
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