Heidi Cearnal
Blue Springs
Summary
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, a supportive environment.
Overview
13
13
years of professional experience
Work History
Direct Support Professional
Platte County Board of Services
Kansas City, MO
08.2017 - Current
- Supported individuals with developmental disabilities in daily living activities, fostering independence and skill development.
- Assisted in implementing personalized care plans, ensuring alignment with individual needs and preferences.
- Facilitated communication between clients, families, and teams to advocate for client welfare.
- Trained new staff on best practices for client support and organizational policies, promoting a cohesive team environment.
- Implemented safety protocols to ensure a secure environment for clients during all activities and interactions.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored client progress and behaviors, documenting observations to inform care adjustments and interventions.
Crew Member
Dunkin Donuts
St. Joseph, MO
03.2017 - 07.2017
- Provided support to team members
- Processed transactions efficiently
- Addressed customer inquiries promptly
- Delivered exceptional customer service in fast-paced environment, ensuring positive experiences for all guests.
- Operated point-of-sale system efficiently, accurately processing transactions and managing cash flow.
Sales Supervisor
Spencer’s
St. Joseph, MO
01.2016 - 03.2017
- Provided customer service support at retail location
- Customer Service
- Refunds/Exchanges/Damages
- Oversaw team performance and workflow management
- Trained and mentored staff to improve product knowledge and customer service skills.
- Oversaw daily sales operations, ensuring compliance with company policies and procedures.
Sales Associate
Sally Beauty Supply
St. Joseph, MO
12.2014 - 03.2016
- Assisted customers with product selection
- Provided beauty recommendations to clients
- Managed store opening and closing procedures
- Addressed customer inquiries and concerns
- Delivered exceptional customer service, addressing inquiries and resolving concerns promptly.
- Maintained product knowledge to assist customers in selecting beauty supplies effectively.
- Trained new associates on sales techniques and company policies to enhance team performance.
- Implemented visual merchandising strategies to optimize product displays and increase sales appeal.
Sales Associate
Dollar General
St. Joseph, MO
09.2013 - 06.2014
- Assisted customers with product selection and inquiries.
- Responded to customer inquiries and resolved issues.
- Processed transactions and managed inventory organization.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Lafayette High School
St. Joseph, MO05-2013
Skills
- First aid and safety
- Crisis management
- Behavioral management
- Behavior redirection
- First aid certification
- Behavior intervention
- Goal Oriented
- Patient care
- Multitasker
- Behavior modification
- Excellent Communication Skills
- Team Player
- Fast Learner
Timeline
Direct Support Professional
Platte County Board of Services
08.2017 - Current
Crew Member
Dunkin Donuts
03.2017 - 07.2017
Sales Supervisor
Spencer’s
01.2016 - 03.2017
Sales Associate
Sally Beauty Supply
12.2014 - 03.2016
Sales Associate
Dollar General
09.2013 - 06.2014
High School Diploma -
Lafayette High School