Heather Keene
Ava
Summary
To obtain a position that I can utilize my skills and experience.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
24
24
years of professional experience
Work History
General Manager
Dollar General
09.2018 - 12.2022
- Led operational teams to enhance efficiency and streamline processes across multiple facilities.
- Developed and implemented strategic initiatives to improve safety and compliance standards in daily operations.
- Oversaw budgeting, forecasting, and financial planning to optimize resource allocation and reduce costs.
- Coordinated cross-functional collaborations to drive project success and align organizational goals with performance metrics.
- Mentored management staff, fostering leadership skills and promoting a culture of continuous improvement within teams.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- $59,000 annually
General Manager
Caseys
04.2016 - 09.2018
- Left for better pay
- Analyzed market trends to identify growth opportunities and inform long-term strategic planning initiatives.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Oversaw budgeting, forecasting, and financial planning to optimize resource allocation and reduce costs.
- Salary $54,000 annually
Operations Specialist
Saia
01.2005 - 03.2012
- Left to take care of my father who had terminal cancer and my grandmother who had dementia.
- Responsible for ordering office supplies, assisting terminal manager with payroll, scheduling and any other requests. I assisted drivers with directions and set up appointments for deliveries. I filed claims for damaged merchandise that was delivered. I arranged pick up of freight with companies. I paid all bills and invoices.
- Implemented quality control measures, resulting in improved service delivery standards.
- Coordinated cross-departmental communication to ensure alignment on project objectives and timelines.
- Trained new staff on operational procedures and safety protocols to maintain compliance.
- Developed training materials that enhanced team knowledge of systems and best practices.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Collected, arranged, and input information into database system.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Salary $21.47 hour
Accounting Manager
Flying J
06.2004 - 01.2005
- Left for better hours and pay.
- Responsible for reports
- scheduling
- collecting coins out of all machines
- performance reviews and raises
- loading atm, deposits up to $30,000
- customer service,
- supervised up to 100 employees
- maintenance
- stocking and ordering
- payroll for entire location including restaurant
- drug screenings
- collections, payouts
- setting up and training new employees and equipment
- Oversaw monthly financial close processes, ensuring accuracy and compliance with company policies.
- Salary $42,000
General Manager
Phillip 66
04.2002 - 06.2004
- Left to return home to Illinois transferred to Phillip 66 in Sunset Hills Mo.
- I was a general manager and I was responsible for reports, scheduling, payroll, hiring, disciplinary actions, raises, customer service, reporting to regional manager, supervised up to 8 employees, maintenance, stocking, ordering and worked cash register.
- Salary $34,000
General Manager
Diamond Shamrock
01.1999 - 04.2002
- Left for better pay and benefits at Phillip 66.
- Started out as a cashier and was promoted to general manager after 1 year of service.
- I was responsible for reports, scheduling, payroll, hiring, disciplinary actions, raises, customer service, reporting to regional manager, supervised up to 12 employees, maintenance, stocking, ordering, worked cash register and deli.
- Salary $28,000
Education
Associate of Applied Science - Accounting And Business Management
Lewis And Clark Community College
Godfrey, IL05-2015
Skills
- Accounting, management, data entry, customer service, time management, attention to detail
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff training
- Customer relations
- Staff management
- Inventory control
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
- Schedule management
Timeline
General Manager
Dollar General
09.2018 - 12.2022
General Manager
Caseys
04.2016 - 09.2018
Operations Specialist
Saia
01.2005 - 03.2012
Accounting Manager
Flying J
06.2004 - 01.2005
General Manager
Phillip 66
04.2002 - 06.2004
General Manager
Diamond Shamrock
01.1999 - 04.2002
Associate of Applied Science - Accounting And Business Management
Lewis And Clark Community College