Heather Welker
Marble Hill
Summary
Reliable individual with a strong work ethic and solid background, consistently exceeding job requirements. Efficiently organizes supplies, follows orders, and adapts to changing conditions with a resourceful and hardworking mindset. Dedicated to business success, eager to learn and advance professionally. Diligent Patient Access Representative with experience in patient access, facilitating seamless admissions, ensuring accurate data entry, and efficient processing. Proficient in managing patient inquiries and coordinating with medical staff.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Mercy Southeast
05.2025 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Greeted and assisted patients with check-in procedures.
Team Member
TG Missouri
08/25/05 - 04/26/23
- Identified opportunities for process improvements within the department.
- Adhered to safety guidelines while operating machinery.
- Collaborated with team members to maximize productivity and efficiency.
- Maintained a clean and organized work area throughout shift.
- Looked for ways to go above and beyond job requirements.
- Assisted in inventory management and data entry.
- Contributed to team safety and productivity by removing safety hazards and keeping areas cleaned.
- Trained new team members using approved training materials and information.
- Built and maintained working relationships with peers and upper management.
- Maintained positive working relationship with fellow staff and management.
Factory Worker
VTG
2002 - 2003
- Followed safety protocols while operating equipment and handling materials.
- Operated machinery to produce parts and products according to specifications.
- Reported defective items to supervisors for further inspection or repair.
- Assisted in the assembly of components into finished products.
- Ensured compliance with company policies and procedures at all times.
- Maintained a safe work environment by adhering to all safety regulations and procedures.
- Cleaned work area to maintain a safe and organized environment.
- Examined final products for conformance with quality and design standards.
- Hand-assembled needed parts.
Assistant Manager
Slinkards Gas Mart
1999 - 2002
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Responsible for ordering store products and communicating with distributors.
Education
High School Diploma -
Perryville High School
05-1989
Skills
- Cash Handling
- Client support
- Collaboration and Teamwork
- Workplace Safety
- Cleaning
- Organizing Work Stations
- Product Knowledge
- Component Assembly
- Computer Skills
- Following Instructions
- Training and mentoring
- Parts Labeling
- Positive Attitude
- HIPAA compliance
- Patient registration
- Patient check-in
- Patient identity verification
- Phone and email etiquette
Certification
- I was a military wife. I received the Military Spouse Appreciation Certificate in 2011. Then upon my husbands retirement after 21 years of service I received a Certificate of Appreciation from the Adjutant General of the Missouri National Guard and a Certificate of Appreciation from the United States Army both in 2014.
Affiliations
- I love to escape into my crafts. I am experienced in making personalized epoxy and sublimation tumblers, freshies and car window decals.
References
References available upon request.
Education and Training
other
Timeline
Patient Access Representative
Mercy Southeast
05.2025 - Current
Team Member
TG Missouri
08/25/05 - 04/26/23
Factory Worker
VTG
2002 - 2003
Assistant Manager
Slinkards Gas Mart
1999 - 2002
High School Diploma -
Perryville High School
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