Heather Stewart
Hazelwood
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Dennys Restaurant. Proven ability to enhance guest satisfaction through effective complaint resolution and upselling techniques. Adept in cash handling and maintaining cleanliness standards, consistently delivering memorable dining experiences in high-volume settings.
Diligent Desired Position with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
2026
2026
years of professional experience
Work History
Server
Mary Jane's
Server
Dennys Restaurant
St Charles, MO
05.2024 - 02.2026
- Provided outstanding customer support to enhance guest satisfaction in a high-pressure setting.
- Delivered comprehensive training to new staff to enhance knowledge of menu offerings and operational protocols.
- Supervised table service during peak hours to ensure optimal guest experiences.
- Coordinated efforts with kitchen staff to maintain punctual food preparation and delivery standards.
- Executed payment processing and cash drawer balancing to maintain financial accuracy and operational efficiency.
- Oversaw dining area sanitation and organization to support health and safety regulations.
- Managed customer complaint resolution processes to enhance overall service quality.
- Developed and implemented initiatives to promote daily specials and upsell menu items, enhancing overall sales performance.
- Facilitated prompt food and beverage delivery to enhance overall customer experience.
- Utilized POS system to streamline order processing, ensure accurate billing, and coordinate distribution of complimentary items to enhance customer experience.
- Fostered collaboration among team members during high-demand periods to elevate guest experiences.
- Developed and maintained robust customer relationships to enhance retention strategies.
- Executed comprehensive opening and closing protocols to maintain a welcoming dining environment.
- Boosted customer satisfaction through strategic engagement initiatives and personalized service offerings.
- Provided outstanding service during high-demand times to enhance guest satisfaction and maintain operational efficiency.
- Maintained dining area cleanliness and organization to promote guest satisfaction.
- Enhanced operational efficiency by assisting team members during high-demand times.
Cashier Team Lead
Ace Hardware
Chester, IL
10.2021 - 01.2023
- Directed cash handling processes and verified accuracy of all financial transactions.
- Instructed new cashiers on effective customer service techniques and proficient use of point-of-sale systems to ensure seamless transactions.
- Investigated and resolved customer inquiries and concerns, ensuring a seamless shopping experience.
- Facilitated coordination of team schedules to maximize workforce availability during peak operational hours.
- Assessed inventory status and coordinated restocking efforts to maintain product availability.
- Analyzed existing checkout workflows and executed process improvements to facilitate a smoother customer experience.
- Coordinated discussions during team meetings to assess performance targets and develop actionable strategies for improvement.
- Oversaw store opening and closing activities while accurately documenting shift changes for accountability.
- Resolved customer inquiries and executed requests to enhance overall service experience.
- Collaborated with customers and team members to troubleshoot and find solutions to problems.
- Managed financial transactions, including cash and card purchases and returns, while maintaining compliance with company policies.
- Designed and executed training programs for new cashiers, focusing on performance optimization and team contribution enhancement.
- Supported operational efficiency by covering shifts for absent employees and working additional hours during busy times.
- Regularly cleaned and organized checkout space, fostering a welcoming atmosphere for customers.
- Verified and balanced cash drawers post-shift to maintain integrity in financial reporting.
- Facilitated effective complaint resolution processes, ensuring a positive brand image and promoting customer retention.
- Enhanced customer retention by establishing rapport and providing personalized service experiences.
- Instructed team members on best practices for cash register operation and effective cash handling techniques.
- Achieved high customer satisfaction by streamlining purchase processes. Enhanced shopping experience through effective item location assistance. Increased customer loyalty by driving enrollment in reward programs.
- Oversaw systematic restocking and arrangement of merchandise in front lanes, ensuring a visually appealing and accessible display.
- Executed transaction processing and managed customer inquiries, contributing to improved customer satisfaction levels.
- Achieved efficient cash management through effective execution of opening and closing procedures. Enhanced cash control and vault monitoring practices to safeguard assets.
- Executed daily cash register reconciliations, maintaining financial integrity and reducing reporting discrepancies.
- Performed systematic drawer counts at shift start and end to maintain financial accountability and operational integrity.
- Oversaw operation of POS cash register and related equipment to streamline payment processing and enhance customer service.
- Analyzed customer feedback and developed programs to boost loyalty and retention rates effectively.
- Executed merchandising responsibilities to maintain aesthetic standards and improve product visibility throughout the store.
- Supported customer satisfaction by assisting in product selection and offering knowledgeable insights based on specific requirements.
- Developed and implemented training programs for junior cashiers, ensuring consistent guidance and elevating team performance standards.
- Executed cashier duties as needed during busy times to maintain operational efficiency and customer satisfaction.
- Facilitated a harmonious workplace by identifying and addressing interpersonal conflicts among team members.
- Developed and implemented break schedules for team members, promoting fairness and maintaining adequate staffing levels during peak operational hours.
- Evaluated environments for potential security threats and safety risks to maintain a secure atmosphere.
- Implemented strategies to improve cashier workflow, resulting in reduced customer wait times and increased transaction efficiency.
- Implemented and promoted loyalty programs to drive repeat purchases and cultivate lasting customer connections.
- Analyzed register funds through routine audits to ensure accuracy and safeguard against potential losses.
- Managed cash card and check transactions, ensuring accurate completion of customer purchases.
- Maintained accurate transaction records through proficient cash register operation, contributing to streamlined sales processes.
- Conducted thorough checks of cash received, maintaining high standards of accuracy and fraud prevention.
Cashier
Steak N Shake
O'Fallon, IL
07.2021 - 10.2022
- Process transactions accurately using point-of-sale systems.
- Provide exceptional customer service in fast-paced environment.
- Maintain cleanliness and organization of work area and dining space.
- Assist in training new cashiers on operational procedures.
Daytime Shift Leader
Dairy Queen Grill & Chill
Steeleville, IL
08.2020 - 04.2022
- Oversaw daily operations to guarantee seamless service delivery and adherence to food safety regulations.
- Facilitated training sessions for new team members on customer service techniques and operational procedures.
- Oversaw inventory control to align stock levels with demand and reduce waste.
- Addressed customer complaints with efficiency, fostering enhanced guest satisfaction and loyalty.
- Managed shift scheduling to enhance staff coverage and streamline workflow efficiency.
- Executed process enhancements that streamlined operations and minimized wait times during peak hours.
- Oversaw cash handling procedures to ensure accuracy in financial transactions.
- Facilitated performance evaluations for team members, delivering constructive feedback and recognition.
- Facilitated onboarding of new employees and assigned daily tasks and responsibilities.
- Ensured compliance with safety guidelines and protocols to maintain a clean and secure work environment.
- Executed cash and credit card transactions with precision utilizing POS software.
- Managed daily cash handling procedures, ensuring accurate record-keeping and minimizing discrepancies.
- Addressed customer complaints and issues, delivering effective solutions to enhance satisfaction.
- Partnered with shift leaders to uphold consistent operational standards across all shifts.
- Elevated customer satisfaction by delivering prompt and courteous service while addressing concerns immediately.
- Ensured cleanliness and organization of production areas to mitigate hazards and enhance operational efficiency.
- Implemented and upheld company policies and regulations among employees.
- Oversaw shift operations, allocated resources, and evaluated team performance to ensure business profitability and efficiency.
- Oversaw inventory management and procurement of supplies to ensure optimal stock levels.
- Facilitated ongoing training for new hires, cultivating a positive team atmosphere that promotes growth and development.
- Acted as a dependable liaison for upper management, effectively conveying operational issues and successes.
- Facilitated conflict resolution among team members while maintaining strong working relationships.
Server
Al's Place
Sainte Genevieve, MO
08.2016 - 04.2020
- Provided exceptional customer service by anticipating guest needs and addressing inquiries promptly.
- Managed dining area cleanliness, ensuring a welcoming atmosphere for guests.
- Assisted in training new staff on menu items and service procedures to enhance team performance.
- Collaborated with kitchen staff to ensure timely delivery of orders and guest satisfaction.
- Processed transactions accurately using point-of-sale systems to maintain financial integrity.
- Adapted quickly to changing demands during peak hours, maintaining efficiency under pressure.
- Monitored inventory levels and communicated needs to management to prevent shortages.
- Implemented feedback from guests to improve service quality and dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
High School Diploma -
Red Bud High School
Red Bud, IL08-2007
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
- Performance improvement
- Table bussing
- Suggestive selling
- Guest relations management
- Point of sale operation
- Relationship management
- Dining area maintenance
- Allergy awareness
- Order management
- Inventory management
- Tableside etiquette
Timeline
Server
Dennys Restaurant
05.2024 - 02.2026
Cashier Team Lead
Ace Hardware
10.2021 - 01.2023
Cashier
Steak N Shake
07.2021 - 10.2022
Daytime Shift Leader
Dairy Queen Grill & Chill
08.2020 - 04.2022
Server
Al's Place
08.2016 - 04.2020
Server
Mary Jane's
High School Diploma -
Red Bud High School