Heather Sansom
Springfield
Summary
Dynamic leader with proven expertise in operations management and employee training, honed at Oak View Group. Excelled in enhancing guest experiences and boosting team performance through effective problem-solving and staff development. Skilled in health and safety regulations and POS systems, ensuring top-notch service and compliance.
Overview
2023
2023
years of professional experience
Work History
Concession Supervisor
Oak View Group
- Monitored equipment maintenance needs and coordinated timely repairs to minimize downtime and disruption to service flow.
- Achieved high levels of cleanliness throughout the concession area by enforcing strict sanitation protocols among staff members.
- Enhanced guest experience by addressing customer concerns promptly and professionally, resolving issues to satisfaction.
- Increased customer satisfaction by ensuring efficient concession operations and maintaining a clean, organized workspace.
Shift Manager
Arbys Resturant
07.2013 - 12.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Sales Representative
Capital Resorts
05.2013 - 12.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
NA - General Studies
Three Rivers Community College
Poplar Bluff, MO05.2001
Skills
- Scheduling and staffing
- Health and safety regulations
- Employee training
- Operations management
- Food safety compliance
- POS systems
- Concession procedures
Timeline
Shift Manager
Arbys Resturant
07.2013 - 12.2022
Sales Representative
Capital Resorts
05.2013 - 12.2018
Concession Supervisor
Oak View Group
NA - General Studies
Three Rivers Community College
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